Duty Manager

IHG Hotels & Resorts; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Retail discounts platform

Sales incentives and recognition schemes

Enhanced parental leave

Career development opportunities

Vibrant working culture

Job summary

IHG Hotels & Resorts is seeking a Duty Manager for The Alva Hotel in Fortitude Valley, Brisbane. You will lead front-office operations, ensuring exceptional guest services.

Qualified candidates must have a minimum of 2 years in a supervisory role, excellent communication skills, and be comfortable handling emergencies. The role offers a vibrant work culture with unique benefits such as employee discounts and career development opportunities.

Qualifications

• Minimum of 2 years in a Front Office supervisory or managerial role.
• Current First Aid/CPR certification.
• Responsible Service of Alcohol (RSA) Certificate.

Responsibilities

• Lead front-office operations and set elevated service delivery standards.
• Work closely with the Operations Manager to balance resourcing and efficiency.
• Respond as the hotel's first responder in emergencies.

Skills

Communication skills

Negotiation skills

Problem resolution skills

Confidence with hotel systems

Tools

OPERA

Job description

The Alva Hotel, a boutique property within IHG's Vignette Collection, is looking for a Duty Manager to lead front office operations and deliver exceptional guest service in Fortitude Valley, Brisbane.

The Role

As Duty Manager, you will be the steady hand on shift—leading front‑office operations, setting the tone for elevated service delivery, and ensuring every guest feels the difference between a hotel and this hotel. You will work closely with the Operations Manager to balance resourcing and efficiency while maintaining a personal, considered, and effortless service experience.

Requirements

• Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
• Strong communication, negotiation and problem‑resolution skills—able to read a room and respond with judgement, not just process
• Confidence with hotel systems, including OPERA
• Availability across a rotating 7‑day roster, including early mornings, nights, weekends and public holidays
• A collaborative approach to handovers and cross‑department support
• Composure in a crisis—comfortable stepping up as the hotel's first responder in an emergency
• Current First Aid/CPR certification
• Responsible Service of Alcohol (RSA) Certificate
• Open Manual driver's licence, without restriction
• Unlimited work rights in Australia

Our Culture

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability and own our mistakes
• Bring an entrepreneurial mindset—push past old‑school hospitality norms

Benefits

• A genuinely distinctive hotel environment—design‑led, culturally connected, and a little different to the norm
• The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
• Retail discounts platform
• Sales incentives and recognition schemes
• Enhanced IHG Parental Leave and Birthday Leave
• Career development, mentoring and community support opportunities
• Team events and a vibrant, energised working culture