Duty Manager

The Alva Hotel; Brisbane; On-site; AUD 68,000 - 90,000; Full time

Benefits offered by this job

IHG Employee Room Benefit

One Pass

Friends & Family Program

Sales incentives

Parental Leave (Enhanced)

Birthday Leave

Career development

Mentoring and community support

Team events

Job summary

The Alva Hotel in Brisbane is looking for a Duty Manager to lead front office operations, set the tone for elevated service, and ensure every guest experiences a memorable stay. You will head a team aligned with our values—resilience, warmth, and proactive problem-solving—while coordinating with the Operations Manager to balance resources with personalized service.

The role requires at least 2 years in a Front Office supervisory position, strong communication and problem-resolution skills, OPERA

Qualifications

• Minimum 2 years in Front Office supervisory or managerial role.
• Strong communication, negotiation and problem-resolution skills.
• Proficiency with hotel systems, including OPERA.
• Availability across a rotating 7-day roster including early mornings, nights, weekends and public holidays.
• Collaborative handovers and cross-department support.
• Composure in a crisis; acts as first responder when needed.
• Current First Aid/CPR certification; RSA certification.
• Open Manual driver's licence without restrictions.
• Unlimited work rights in Australia.

Responsibilities

• Lead front office operations and set the tone for elevated service delivery.
• Manage a team that reflects our values and delivers memorable guest experiences.
• Collaborate with the Operations Manager to balance resourcing and efficiency while maintaining personal service.

Skills

Front Office supervision

Communication skills

Negotiation skills

Problem resolution

Roster availability

Crisis management

First Aid/CPR

RSA certification

Driver's licence

Australian work rights

Tools

OPERA

Job description

Your Front Row to Fortitude
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory.

The Role
As Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel. You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction.
You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless.

What You'll Bring

• Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
• Strong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just process
• Confidence with hotel systems, including OPERA
• Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays
• A collaborative approach to handovers and cross-department support
• Composure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergency
• Current First Aid/CPR certification
• Responsible Service of Alcohol (RSA) Certificate
• Open Manual driver's licence, without restriction
• Unlimited work rights in Australia

Our Culture

• Deliver excellence through service
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability and own our mistakes
• Bring an entrepreneurial mindset — we're here to push past old-school hospitality norm

Why The Alva

• A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
• The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
• Sales incentives and recognition schemes
• Enhanced IHG Parental Leave and Birthday Leave
• Career development, mentoring and community support opportunities
• Team events and a vibrant, energised working culture