Hotel Services Team Member (Guest Service Agent)

IHG; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday leave

IHG discount platform

Global Employee Room Benefit

One Pass and Friends & Family Program

Job summary

Hotel X in Fortitude Valley, Brisbane, seeks a polished Hotel Services Team Member to deliver exceptional guest experiences across valet, room service, and concierge. This role supports a dynamic luxury hotel environment and requires a genuine hospitality mindset.

This part-time position offers a rotating roster, including weekends, with a minimum commitment of 8 hours per week. Familiarity with Opera PMS and Australian Working Rights are desirable assets for success.

Qualifications

• Experience in luxury service or high-end customer-focused environments.
• Ability to forge strong guest relationships and anticipate needs.
• Familiarity with Opera PMS is a bonus for guest management.

Responsibilities

• Assist guests with valet parking, room service and concierge requests.
• Provide insights on local attractions and dining options for guests.
• Collaborate with team to ensure a seamless Hotel X experience.
• Maintain a meticulous, guest-centric approach in a fast-paced environment.

Skills

Guest service

Communication

Flexibility

Local knowledge

Tools

Opera PMS

Job description

Trade in ordinary for extraordinary at Hotel X - Fortitude Valley. Perfectly placed in the heart of Brisbane's fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant-garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent.

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. As a Hotel Services Team Member you will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key we want to lead the way and are lucky to have the flexibility to do so!!!

HOW WILL YOU HELP US ACHIEVE OUR GOALS?

Your positive attitude and genuine desire to connect with people will ensure every guest feels truly valued. An organised and systematic approach to work, coupled with a meticulous eye for detail, will see you easily succeed in this role.

We're a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it's valet parking, room service, or concierge requests. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options. The world comes to us, and we embrace the diverse nature of our guests and collaborate seamlessly to ensure every stay guarantees an unforgettable Hotel X experience.

WHO WILL YOU WORK WITH?

You’ll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Hotel Services Team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Manager on Duty, this role is Part Time requiring the flexibility to work a rotating roster (including weekends) for a minimum of 8 hours per week.

WHAT YOU WILL BRING TO THE TABLE!

We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual driver's license and a RSA, you're jumping straight to the top of the list!

WHY CHOOSE US?

As a valued member of our dynamic team, you will have access to:

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
• Birthday leave and enhanced IHG Parental Leave
• Our incredible retail discounts platform
• The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 7,000 hotels worldwide)
• Sales incentives and recognition schemes
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities
• The chance to experience a unique Hotel environment, a little different to the norm!

Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.

Applicants must hold Australian Working Rights.