Duty Manager

The Alva Hotel Brisbane; Brisbane; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Global IHG Employee Room Benefit

One Pass

Friends & Family Program

Sales incentives and recognition

Enhanced IHG Parental Leave

Birthday Leave

Career development and mentoring

Team events and vibrant culture

Job summary

The Alva Hotel Brisbane – Fortitude Valley is seeking a Duty Manager to lead our front office team and deliver service that feels personal and effortless. You will steady the shift, guide colleagues, and ensure every guest experiences the difference between this hotel and any other.

Reporting to the Operations Manager, you’ll balance rosters, train staff, and resolve issues with judgment and warmth. A design‑led boutique vibe and the IHG Vignette Collection frame a role where hospitality matters

Qualifications

• Minimum 2 years in a Front Office supervisory or managerial role.
• Strong communication, negotiation and problem-resolution skills.
• Confidence with hotel systems, including OPERA.
• Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays.
• Collaborative approach to handovers and cross-department support.
• Composure in a crisis — first responder in an emergency.
• Current First Aid/CPR certification.
• RSA Certificate.
• Open Manual driver's licence, without restriction.
• Unlimited work rights in Australia.

Responsibilities

• As Duty Manager, you are the steady hand on shift, leading front office operations and setting the tone for elevated service delivery.
• You’ll lead a team that mirrors our values: people who show up, solve problems, and bring positivity to every interaction.
• Work closely with the Operations Manager to balance resourcing and efficiency while maintaining service that feels personal and effortless.

Skills

Front Office leadership

Communication skills

Problem-solving

Staff supervision

OPERA hotel systems

Roster management

Crisis management

First Aid/CPR

RSA certificate

Driver's licence

Work rights Australia

Tools

OPERA

Job description

The Alva Hotel Brisbane – Fortitude Valley QLD

Your Front Row to Fortitude

The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory.

The Role

As Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel. You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction.
You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless.

What You'll Bring

• Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
• Strong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just process
• Confidence with hotel systems, including OPERA
• Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays
• A collaborative approach to handovers and cross-department support
• Composure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergency
• Current First Aid/CPR certification
• Responsible Service of Alcohol (RSA) Certificate
• Open Manual driver's licence, without restriction
• Unlimited work rights in Australia

Our Culture

• Deliver excellence through service
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability and own our mistakes
• Bring an entrepreneurial mindset — we're here to push past old-school hospitality norm

Why The Alva

• A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
• The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
• Sales incentives and recognition schemes
• Enhanced IHG Parental Leave and Birthday Leave
• Career development, mentoring and community support opportunities
• Team events and a vibrant, energised working culture