Duty Technician Supervisor

Accor; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals on shift

Free on-site parking

Generous discounts on accommodation &d

Annual anniversary night stay or dine

Job summary

Mercure Gold Coast Resort is seeking a Duty Technician Supervisor to lead hands-on maintenance across 292 guest rooms, two pools, recreation areas, and kitchen/back-of-house spaces. You will support the Chief Engineer and engineering team to ensure all facilities run smoothly.

In this role you’ll supervise 4 Handypersons, prioritise daily activities, diagnose and repair mechanical, electrical, and hydraulic systems, and monitor energy use and contractor compliance with Accor standards.

Qualifications

• Hands-on maintenance supervision in a resort environment.
• Experience leading small teams in a hospitality setting is preferred.
• HVAC knowledge and building services understanding are essential.
• Proficiency in Microsoft Office and property management tools helpful.

Responsibilities

• Perform preventative maintenance across the resort.
• Supervise a team of 4 Handypersons.
• Prioritise and coordinate daily maintenance activities.
• Diagnose, maintain, & repair mechanical, electrical & hydraulic systems.
• Monitor contractor activities & compliance with Accor standards.
• Monitor utility consumption & identify opportunities for energy conservation.

Skills

Team leadership

Preventative maintenance

HVAC qualification

Building services

Microsoft Office

Opera Cloud

Guest-focused service

Safety mindset

Flexible availability

Education

HVAC certification

Tools

HUB OS

Opera Cloud

Job description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.

Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au

Where you’ll be working

As Duty Technician Supervisor at Mercure Resort, there is variety in every day. Working across the 292 guest rooms, 2 sparkling pools, recreation areas, the restaurant, conference spaces, lobby and reception, kitchens, and back of house spaces. You’ll support the Chief Engineer and maintenance team to ensure all resort facilities and guest areas are running smoothly.

Job Description

What you'll be doing:

This is a working supervisor position, requiring a hands‑on approach to maintenance operations while providing leadership & support to the engineering team

• Perform preventative maintenance across the resort
• Supervising and supporting a team of 4 Handypersons
• Prioritise and coordinate daily maintenance activities
• Diagnose, maintain, & repair mechanical, electrical & hydraulic systems
• Monitor contractor activities & compliance with Accor standards
• Monitor utility consumption & identify opportunities for energy conservation
• Support with rostering & staff training requirements

Qualifications

What you'll bring to the role:

• Experience supervising maintenance operations (ideally 2 years +)
• Strong technical knowledge of plant & equipment maintenance
• HVAC qualification and experience will be highly regarded
• Knowledge of hotel building services & maintenance
• Guest-focused mindset, delivering exceptional service standards
• Experience & efficiency using Microsoft Office Suite (HUB OS & Opera Cloud advantageous)
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Proven ability to lead a small team & foster a positive team culture
• Safety First mindset & knowledge of Safe Work Practices
• Flexible availability, including occasional weekends & after‑hours

Additional Information

Why work with us:

• Complimentary meal on shift
• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, dining and more
• Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
• Represent a resort centered around wellbeing, local connection and authenticity

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.