Duty Technician Supervisor

MERCURE; Gold Coast City; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Complimentary meal on shift

Free on-site car parking

Discounts on Accor hotels

Family & Friends discounts

Anniversary stay or dining voucher

Wellbeing and local connection focus

Job summary

Mercure Gold Coast Resort seeks a Duty Technician Supervisor to lead the maintenance effort across 292 guest rooms, pools, restaurant and conference spaces. You will work hands-on while guiding the engineering team to keep facilities running smoothly and safely.

Ideal candidates have practical maintenance supervision experience, HVAC knowledge, and strong communication skills. The role includes rostering support and energy-efficiency initiatives.

Qualifications

• Experience supervising maintenance operations (ideally 2 years+)
• Strong technical knowledge of plant & equipment maintenance
• HVAC qualification and experience highly regarded
• Knowledge of hotel building services & maintenance
• Guest-focused mindset and service standards
• Experience with HUB OS & Opera Cloud advantageous
• Excellent communication and interpersonal skills
• Proven ability to lead a small team & foster a positive culture
• Safety First mindset & knowledge of Safe Work Practices
• Flexible availability, including weekends & after-hours

Responsibilities

• Perform preventative maintenance across the resort
• Supervise and support a team of 4 Handypersons
• Prioritise and coordinate daily maintenance activities
• Diagnose, maintain, & repair mechanical, electrical & hydraulic systems
• Monitor contractor activities & compliance with Accor standards
• Monitor utility consumption & identify energy-saving opportunities
• Support rostering & staff training requirements

Skills

Team leadership

Maintenance supervision

HVAC knowledge

Building services

Energy efficiency

Microsoft Office

Communication

Problem solving

Staff rostering

Tools

HUB OS

Opera Cloud

Microsoft Office

Job description

• Compensation: AUD 31.3 - AUD 46.96 - hourly

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.

Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au

Where you’ll be working

As Duty Technician Supervisor at Mercure Resort, there is variety in every day. Working across the 292 guest rooms, 2 sparkling pools, recreation areas, the restaurant, conference spaces, lobby and reception, kitchens, and back of house spaces. You’ll support the Chief Engineer and maintenance team to ensure all resort facilities and guest areas are running smoothly.

Job Description

What you'll be doing:

This is a working supervisor position, requiring a hands-on approach to maintenance operations while providing leadership & support to the engineering team

• Perform preventative maintenance across the resort
• Supervising and supporting a team of 4 Handypersons
• Prioritise and coordinate daily maintenance activities
• Diagnose, maintain, & repair mechanical, electrical & hydraulic systems
• Monitor contractor activities & compliance with Accor standards
• Monitor utility consumption & identify opportunities for energy conservation
• Support with rostering & staff training requirements

Qualifications

What you'll bring to the role:

• Experience supervising maintenance operations (ideally 2 years +)
• Strong technical knowledge of plant & equipment maintenance
• HVAC qualification and experience will be highly regarded
• Knowledge of hotel building services & maintenance
• Guest-focused mindset, delivering exceptional service standards
• Experience & efficiency using Microsoft Office Suite (HUB OS & Opera Cloud advantageous)
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Proven ability to lead a small team & foster a positive team culture
• Safety First mindset & knowledge of Safe Work Practices
• Flexible availability, including occasional weekends & after-hours

Additional Information

Why work with us:

• Complimentary meal on shift
• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, dining and more
• Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
• Represent a resort centered around wellbeing, local connection and authenticity

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.