Hotel Receptionist

McGuires Hotels; Brisbane; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

McGuire Hotels is seeking a Hotel Receptionist in Morningside, QLD for a casual position, offering flexibility while delivering essential service to our guests. As the first point of contact, you will greet guests, check them in, and ensure a smooth stay with attentive service.

The role emphasizes excellent communication, reliability, and the ability to manage multiple tasks. Certificate III/IV in Hospitality is preferred, and experience with hotel management systems is advantageous.

Qualifications

• Front-office or reception experience in hospitality required.
• Proficiency with hotel management systems and booking platforms.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks calmly.
• Certificate III/IV in Hospitality preferred.

Responsabilités

• Greet guests and check them in using the system.
• Respond to guest enquiries and resolve issues.
• Process check-ins/check-outs accurately.
• Manage room bookings, modifications and cancellations.
• Provide information on facilities and local attractions.
• Handle payments and invoices securely.
• Maintain guest records and update information.
• Coordinate with departments to meet guest needs.
• Answer phone enquiries and direct calls.
• Perform administrative duties such as mail handling.

Connaissances

Front office experience

Reception

Guest-facing

Hotel management systems

Cash handling

Accounting basics

Communication skills

Organisational skills

Multitasking

Formation

Certificate III/IV in Hospitality

Outils

Hotel management software

Description du poste

McGuire Hotels is seeking a Hotel Receptionist to join our team in Morningside, QLD. This is a casual position that offers flexibility whilst providing an essential service to our guests. As a Hotel Receptionist, you will be the first point of contact for our guests, setting the tone for their stay and ensuring they receive exceptional service from the moment they arrive. This role is pivotal to creating positive first impressions and maintaining the high standards McGuire Hotels is known for.

What you'll be doing

Greeting guests warmly upon arrival and checking them in using our hotel management systems

Responding promptly and professionally to guest enquiries, requests and complaints

Processing guest check-ins and check-outs efficiently and accurately

Managing room bookings, modifications and cancellations with attention to detail

Providing information about hotel facilities, services and local attractions

Handling payment transactions securely and processing invoices

Maintaining accurate records and updating guest information in the system

Coordinating with other departments to meet guest needs and resolve issues

Answering telephone enquiries and directing calls appropriately

Performing administrative duties including mail handling and message taking

What we're looking for

Previous experience in a front office, reception or guest-facing role within the hospitality industry

Proficiency in using hotel management systems and computerised booking platforms

Excellent communication and interpersonal skills with a genuine passion for customer service

Strong organisational abilities and attention to detail

Ability to remain calm and professional when managing multiple tasks and guest requests

Reliable, punctual and flexible approach to casual work arrangements

Competency in cash handling and basic accounting principles

A friendly, professional appearance and demeanour

Current knowledge of workplace health and safety procedures

Certificate III or IV in Hospitality or equivalent experience is preferred

What we offer

McGuire Hotels values its team members and offers a range of benefits designed to support your wellbeing and career development. Working with us, you can expect a supportive work environment where your contributions are recognised and appreciated. We provide opportunities for casual team members to gain valuable hospitality experience, develop new skills and potentially progress into permanent roles. We are committed to creating a flexible working arrangement that suits the needs of our casual staff.

About us

McGuire Hotels is a respected hospitality provider committed to delivering exceptional guest experiences and maintaining the highest standards of service. With a focus on quality accommodation, warm hospitality and attention to detail, we create memorable stays for our guests. Our values centre on integrity, professionalism and a genuine commitment to guest satisfaction. We believe in building a workplace culture where our team members feel valued, supported and empowered to deliver their best work. At McGuire Hotels, we are dedicated to continuous improvement and creating welcoming environments for both our guests and our staff.

If you are enthusiastic about hospitality and ready to make a positive impression on our guests, we would love to hear from you. to join the McGuire Hotels team.