Hotel Receptionist

Work Initiatives; Maitland; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Employee discounts

Career development

Work-life balance

Job summary

Hotel Nelson in Nelson Bay, NSW is seeking a friendly Guest Service Agent for a casual front desk role. You will check guests in and out, handle requests, and provide information on local attractions while maintaining a polished front desk area.

Must have flexible 7-day availability and be committed to high hospitality standards. You will work in a welcoming seaside location with room for professional growth and a focus on guest satisfaction.

Qualifications

• Experience in a guest-facing role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Excellent problem-solving and customer service abilities.
• Flexible and adaptable to changing priorities and demands.

Responsibilities

• Greet and welcome guests with exceptional service.
• Check guests in and out efficiently.
• Handle guest inquiries and requests professionally and promptly.
• Provide information on hotel facilities and local attractions.
• Assist with luggage handling and other front desk tasks.
• Maintain a clean and tidy front desk area.
• Adhere to hotel policies and procedures.

Skills

Customer service

Communication

Problem solving

Flexibility

Attention to detail

POS systems

Job description

Hotel Nelson is seeking a friendly and customer-focused Guest Service Agent to join our team in our beautiful seaside location in Nelson Bay, NSW. This is a casual role. Must have 7-day availability. Shifts are a mix off 7am-3pm or 1pm to 8pm.

What you'll be doing

• Greeting and welcoming guests with exceptional customer service
• Checking guests in and out efficiently and effectively
• Handling guest inquiries and requests in a professional and timely manner
• Providing information about the hotel's facilities and local attractions
• Assisting with luggage handling and other guest services as required
• Maintaining a clean and tidy front desk area
• Adhering to all hotel policies and procedures

What we're looking for

• Previous experience in a guest-facing role, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Excellent problem-solving and customer service abilities
• Flexible and adaptable to changing priorities and demands
• Attention to detail and a commitment to maintaining high standards
• Familiarity with hotel property management systems (desirable)

What we offer

In addition to a competitive hourly rate, we offer a range of benefits, including employee discounts, opportunities for career development, and a focus on work-life balance.

About us

Hotel Nelson is a family-owned and operated hotel located in the heart of Nelson Bay, overlooking the stunning Port Stephens coastline. With a focus on providing exceptional guest experiences, we take pride in our warm hospitality, excellent facilities, and beautiful natural surroundings. Join our team and be part of something special.