Guest Service Agent: Warm Check-ins & Local Tips

MH Management (NSW) Pty Ltd; Nelson Bay; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a casual Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and guide them to local attractions. The role requires a hospitality mindset, clear communication, and a flexible weekend roster in Nelson Bay, NSW.

You’ll work across channels, process reservations, and provide personalised recommendations while upholding Minor Hotels’ service standards. Competitive hourly rates apply, with shifts scheduled 7:00am–11:00pm.

Qualifications

• Experience in hotel or customer-facing roles.
• Ability to communicate clearly across channels.
• Professional and welcoming demeanor.
• Willingness to work weekends and public holidays.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Respond to inquiries via in-person, phone, and email.
• Assist with reservations and special requests.
• Provide local recommendations and resolve guest issues.

Skills

Guest service

Hospitality experience

Clear communication

Problem solving

Flexible shifts

Weekend availability

Job description

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a casual Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and guide them to local attractions. The role requires a hospitality mindset, clear communication, and a flexible weekend roster in Nelson Bay, NSW.

You’ll work across channels, process reservations, and provide personalised recommendations while upholding Minor Hotels’ service standards. Competitive hourly rates apply, with shifts scheduled 7:00am–11:00pm.