Guest Service Agent: Elevate Stays with Warm Hospitality & Local Tips

Oaks Hotels, Resorts & Suites; Nelson Bay; On-site; AUD 48,000 - 67,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Insurance Benefits

Parental Leave

Wellness Support

Job summary

Oaks Nelson Bay Lure Suites in Nelson Bay, NSW is seeking a casual Guest Service Agent who passionate about delivering excellent customer service. You will guide guests through their stay, assist with check-in/check-out, and share insights on local attractions to create memorable experiences.

Key duties include a friendly welcome at arrival, clear communication across channels, handling reservations using the PMS, and providing personalized recommendations.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Clear, professional communication across in-person, phone and email.
• Driven to provide exceptional guest experiences with a proactive approach.
• Able to work weekends, public holidays and varied shifts.

Responsibilities

• Provide warm reception and smooth check-in/check-out.
• Communicate clearly with guests and team across channels.
• Process reservations and special requests using the PMS.
• Act as main contact for guests, offering assistance and local recommendations.

Skills

Hospitality experience

Customer service

Effective communication

Guest relations

Polished presentation

Flexible scheduling

Job description

Oaks Nelson Bay Lure Suites in Nelson Bay, NSW is seeking a casual Guest Service Agent who passionate about delivering excellent customer service. You will guide guests through their stay, assist with check-in/check-out, and share insights on local attractions to create memorable experiences.

Key duties include a friendly welcome at arrival, clear communication across channels, handling reservations using the PMS, and providing personalized recommendations.