Seaside Front Desk Guest Service Agent

Work Initiatives; Maitland; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Employee discounts

Career development

Work-life balance

Job summary

Hotel Nelson in Nelson Bay, NSW is seeking a friendly Guest Service Agent for a casual front desk role. You will check guests in and out, handle requests, and provide information on local attractions while maintaining a polished front desk area.

Must have flexible 7-day availability and be committed to high hospitality standards. You will work in a welcoming seaside location with room for professional growth and a focus on guest satisfaction.

Qualifications

• Experience in a guest-facing role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Excellent problem-solving and customer service abilities.
• Flexible and adaptable to changing priorities and demands.

Responsibilities

• Greet and welcome guests with exceptional service.
• Check guests in and out efficiently.
• Handle guest inquiries and requests professionally and promptly.
• Provide information on hotel facilities and local attractions.
• Assist with luggage handling and other front desk tasks.
• Maintain a clean and tidy front desk area.
• Adhere to hotel policies and procedures.

Skills

Customer service

Communication

Problem solving

Flexibility

Attention to detail

POS systems

Job description

Hotel Nelson in Nelson Bay, NSW is seeking a friendly Guest Service Agent for a casual front desk role. You will check guests in and out, handle requests, and provide information on local attractions while maintaining a polished front desk area.

Must have flexible 7-day availability and be committed to high hospitality standards. You will work in a welcoming seaside location with room for professional growth and a focus on guest satisfaction.