Front Office Receptionist - Nelligen Holiday Park

Hampshire Property Group; Batemans Bay; On-site; AUD 30,000 - 39,000; Full time

Job summary

Hampshire Property Group in Batemans Bay, NSW, is seeking a friendly Front Office & Guest Services team member for a casual role at BIG4 Nelligen Holiday Park. You will welcome guests, manage reservations, respond to inquiries, and ensure a smooth front office operation while delivering a positive guest experience.

Laid on Clyde River banks, the role requires a flexible roster with weekend/public holiday shifts and strong communication skills to support guests from check-in to check-out.

Qualifications

• Previous experience in hospitality or guest-facing roles is highly desirable.
• Strong interpersonal and communication skills with a guest-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Cash handling and basic computer literacy including MS Office.
• Availability for a flexible casual roster including weekends and public holidays.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Manage reservations, bookings and guest enquiries.
• Respond to telephone calls, emails and accommodation enquiries.
• Process payments and undertake cash handling duties.
• Provide friendly, professional and helpful customer service.
• Assist guests with general enquiries and requests.
• Maintain accurate booking and guest information using the reservation system.

Skills

Customer service

Communication

Teamwork

Independence

Adaptability

Tools

Newbook RMS

Reservation systems

Job description

Hampshire Property Group – Batemans Bay NSW

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Located on the banks of the Clyde River, BIG4 Nelligen Holiday Park offers a range of accommodation options for all budgets making it the perfect location for holiday makers.

This is a customer-facing role where you'll be responsible for welcoming guests, assisting with reservations and enquiries, and providing friendly, efficient service throughout their stay.

You'll help ensure the smooth day-to-day operation of reception while delivering a positive and professional experience for all guests.

The role requires availability to work a flexible casual roster, including some weekends and public holidays as required, with shifts and hours varying based on business needs.

Responsibilities

Front Office & Guest Services

• Welcome guests and assist with check-in and check-out processes
• Manage reservations, bookings and guest enquiries
• Respond to telephone calls, emails and accommodation enquiries
• Process payments and undertake cash handling duties
• Provide friendly, professional and helpful customer service
• Assist guests with general enquiries and requests
• Maintain accurate booking and guest information using the reservation system

Reception Administration

• Complete general reception and administrative tasks
• Maintain accurate records and process booking information
• Assist with daily front office procedures
• Maintain a professional and welcoming reception environment
• Support the smooth day-to-day operation of the front office

About You

To thrive in this role, you'll bring:

• Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role
• Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided)
• Previous customer service experience with a friendly, professional and guest-focused approach
• The ability to work independently and collaboratively as part of a team
• Strong verbal and written communication skills
• Cash handling and payment processing experience
• A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)
• Strong organisational skills with the ability to manage competing priorities
• Excellent personal presentation and a friendly, approachable manner
• A flexible attitude and willingness to undertake a variety of tasks as required
• Availability to work a flexible casual roster, including weekends and public holidays as required

JOIN OUR TEAM

Remuneration

The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.