Guest Experience Agent (Front Desk)

AT HOTEL GROUP; Port Stephens; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Discounted accommodation

Career growth

Friendly team

Job summary

AT HOTEL GROUP is seeking a Guest Services Agent for Mantra Nelson Bay. This role focuses on welcoming guests, handling check-in/check-out, answering inquiries, and managing bookings with a high level of service.

The successful candidate will work in a dynamic hospitality environment, delivering exceptional guest experiences while coordinating with multiple departments and maintaining accurate records.

Qualifications

• Previous experience in a customer service or hospitality role is desirable, but not essential.
• Excellent communication and interpersonal skills.
• A positive and proactive attitude with a passion for providing exceptional service.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome and check-in/check-out guests in a friendly and professional manner.
• Answer guest inquiries and provide information about the resort and local area.
• Handle bookings, upgrades, and special requests.
• Resolve guest concerns or complaints promptly to ensure satisfaction.
• Maintain accurate guest records and billing information.
• Ensure lobby and front desk areas are clean, organized, and well-stocked.
• Collaborate with other departments to meet guest needs.
• Assist with answering phones, emails, and handling payments.
• Ensure security procedures are followed for guest safety.
• Support team members to ensure smooth operations and high service levels.

Skills

Customer service

Hospitality

Communication skills

Teamwork

Attention to detail

Organizational skills

Friendly demeanor

Job description

AT HOTEL GROUP is seeking a Guest Services Agent for Mantra Nelson Bay. This role focuses on welcoming guests, handling check-in/check-out, answering inquiries, and managing bookings with a high level of service.

The successful candidate will work in a dynamic hospitality environment, delivering exceptional guest experiences while coordinating with multiple departments and maintaining accurate records.