Operations Manager

Crowne Plaza Adelaide Mawson Lakes; Adelaide; On-site; AUD 120,000 - 170,000; Full time

Job summary

Crowne Plaza Adelaide Mawson Lakes is seeking an Operations Manager to oversee Front Office, Housekeeping and broader hotel operations. You will lead day-to-day activities, support service delivery, and ensure a cohesive guest experience across departments.

You will drive revenue, manage rostering and payroll, uphold brand standards, and collaborate withHR on talent and training initiatives. This is a hands-on leadership role within a premium hotel setting.

Qualifications

• Degree or higher in Hotel Management or related field, or 4+ years’ management experience across Front Office and Housekeeping.
• Strong understanding of revenue management, budget control, rostering and payroll, including knowledge of the Hospitality Industry (General) Award 2020.
• Comprehension of hotel systems and revenue management principles.
• Excellent project management skills with ability to work independently and across functions.

Responsibilities

• Lead Hotel Operations across Front Office, Housekeeping, F&B, Kitchen and Engineering to ensure operational excellence.
• Drive Guest Experience by overseeing VIP and loyalty guests and addressing feedback.
• Analyse performance metrics and drive revenue through occupancy, rate and promotions.
• Ensure Safety & Compliance, HACCP, WHS, and security procedures.
• Lead People & Culture through recruitment, onboarding, training and team development.
• Monitor labour, payroll, purchasing and departmental expenses, and uphold financial controls.

Skills

Revenue management

Budget control

Rostering

Payroll

Hospitality Award knowledge

Project management

Hotel systems

Education

Degree in Hotel Management

Tools

Hotel systems

Job description

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

Join our team as Operations Manager. Reporting directly to the General Manager you will oversee and lead all aspects of the hotel’s Front Office operations while driving the day-to-day management of the wider hotel operation, including Housekeeping, Food & Beverage, Engineering, and Kitchen teams. You will oversee everything that that happens behind the scenes, to support the hotel running smoothly. This is a hands on service based role. You will be visible during operations and support the team where needed to service all services run smoothly, ultimately resulting in great guest and colleague experiences.

Your day to day

Lead Hotel Operations: Support operations across Front Office, Housekeeping, F&B, Kitchen and Engineering, ensuring operational excellence, brand standards and KPI achievement

Drive Guest Experience: Oversee VIP, regular and IHG One Rewards guests, respond to feedback and complaints, and lead initiatives to improve Guest Love, loyalty recognition and overall satisfaction

Optimise Performance & Revenue: Analyse HeartBeat, guest and social media feedback, identify trends, implement action plans and drive revenue through occupancy, rate, upselling, promotions and operational efficiencies

Safety & Compliance: Conduct regular hotel inspections, champion WHS and Security, support HACCP, risk and emergency procedures, support HODs and act as FO Duty Manager when required, providing visible leadership across the hotel

Lead People & Culture: Foster teamwork, engagement and collaboration across departments while partnering with HR on recruitment, onboarding, succession, retention, performance management, leadership development, training, recognition, workplace relations and wellbeing

Drive Financial & Operational Performance: Monitor labour, build rosters, oversee payroll, purchasing and departmental expenses against budgets and forecasts, while ensuring effective workforce planning, financial controls, security, inventory management and compliance with IHG and hotels policies and procedures.

What we need from you

Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field or 4+ years’ related experience, in a management capacity across Front Office and Housekeeping

Strong understanding of revenue management, budget control, rostering and payroll, including having a solid understanding of the Hospitality Industry (General) Award 2020

Comprehension of Hotel systems and revenue management principles

Excellent project management skills, and experience both working independently on projects as well as collaborating across functions and departments

• ...

When travelling, you need a partner that makes both work and relaxation easy. At Crowne Plaza Hotels & Resorts, we focus on one thing and do it well: making your stay a success. With more than 400 properties worldwide, our premium accommodations, business-ready services and spaces, and fast and fresh meal options are designed to keep you productive, connected, rested, and restored during your stay. Whatever your business or personal needs, our expert staff is on it.

Source: This is an extract from the company's own website.

Work. Connect. Succeed.

When travelling, you need a partner that makes both work and relaxation easy. At Crowne Plaza Hotels & Resorts, we focus on one thing and do it well: making your stay a success. With more than 400 properties worldwide, our premium accommodations, business-ready services and spaces, and fast and fresh meal options are designed to keep you productive, connected, rested, and restored during your stay. Whatever your business or personal needs, our expert staff is on it.

Source: This is an extract from the company's own website.

What can I earn as an Operations Manager