Hands-On Hospitality Operations Leader

Tilley And Wills; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Supportive team environment

Job summary

Kent Town Hotel in Adelaide, SA is seeking an Operations Manager to lead rostering, reporting, and backend systems while staying present on the floor during service.

Reporting to the General Manager, you will own labour costs, scheduling, and compliance, ensuring a seamless guest experience through structured processes and hands‑on leadership. This is a fast‑paced hospitality role with genuine career progression opportunities.

Qualifications

• Experience in Operations leadership roles within hospitality.
• Strong rostering and time‑and‑attendance expertise.
• Proven ability to manage reporting and data‑driven decisions.
• Highly organised with multi‑priority juggling in a fast‑paced setting.
• Solid understanding of rostering compliance under awards and caps.

Responsibilities

• Build and manage weekly staff rosters across all departments, balancing labour cost against trade and service needs.
• Prepare and deliver regular operational and performance reporting to the General Manager and Head Office.
• Oversee day‑to‑day administrative and back‑of‑house systems, including rostering/time‑and‑attendance platforms, stock and ordering systems, and compliance record‑keeping.
• Support recruitment, onboarding, and scheduling coordination across teams.
• Monitor wage costs, hours, and rostering compliance against relevant Award and enterprise agreement obligations.
• Liaise with suppliers and manage ordering, stock control, and inventory processes.
• Ensure venue compliance across WHS, food safety, and licensing requirements.
• Work closely with the General Manager and department heads to identify and resolve operational bottlenecks.
• Be present and hands‑on across the floor during service, supporting the team and stepping in wherever needed to keep trade running smoothly.

Skills

Rostering

Reporting

Systems

Time & attendance

Tools

Tanda

Deputy

Job description

Kent Town Hotel in Adelaide, SA is seeking an Operations Manager to lead rostering, reporting, and backend systems while staying present on the floor during service.

Reporting to the General Manager, you will own labour costs, scheduling, and compliance, ensuring a seamless guest experience through structured processes and hands‑on leadership. This is a fast‑paced hospitality role with genuine career progression opportunities.