Hotel Operations Leader: Drive Guest Experience & Growth

EVT Group; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Elevate Perks from Day One

Rapid career growth across hotel &

Job summary

The Capitol Hotel, part of EVT Group, seeks an Operations Manager to be the heartbeat of the property, coordinating Front Office to F&B and maintenance and driving exceptional guest experiences.

You’ll work closely with the General Manager to build commercial nous, people leadership, and daily operational instincts for future career moves. This role suits a proactive leader who thrives under pressure.

Qualifications

• Proven experience in hotel operations or duty management.
• Hands-on leadership across all departments with a non-hierarchical style.
• Strong problem-solving and judgement under pressure.
• Excellent communication and focus on guest experience.
• Knowledge of cashiering procedures and health and safety practices.

Responsibilities

• Oversee day-to-day operations across Front Office, Housekeeping, F&B and Maintenance, stepping in as Manager on Duty as required.
• Lead, coach and roster a team that consistently delivers great guest experiences.
• Own the guest experience end-to-end, resolving escalations and managing VIP relationships personally.
• Ensure departments follow hotel policies, cashiering controls and health and safety standards.
• Lead crisis and incident management on shift, including reporting.
• Act as a visible brand ambassador for The Capitol and EVT.

Skills

Hotel operations experience

People leadership

Problem solving

Communication skills

Guest experience focus

Cashiering procedures

Health and safety knowledge

Tools

Hotel management systems

Job description

The Capitol Hotel, part of EVT Group, seeks an Operations Manager to be the heartbeat of the property, coordinating Front Office to F&B and maintenance and driving exceptional guest experiences.

You’ll work closely with the General Manager to build commercial nous, people leadership, and daily operational instincts for future career moves. This role suits a proactive leader who thrives under pressure.