Hotel Operations Lead: Guest Experience & Team Leader

Greengate Hotel; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Greengate Hotel in Killara, NSW, seeks a dynamic hospitality leader to oversee daily operations and service standards while driving new business development. This role requires hands-on leadership in a high-volume environment and a focus on guest satisfaction.

You will lead a front-line team, train staff, and ensure excellent guest experiences while coordinating with management on growth initiatives and industry best practices.

Qualifications

• Excellent verbal and written communication.
• Strong leadership to manage a front-line team.
• Excellent organisational skills and attention to detail.
• Knowledge of food trends, service styles and beverages.
• Ability to engage with customers and handle feedback.
• Experience training and developing team members.
• Experience with TAB/Gaming operations.

Responsibilities

• Oversee day-to-day running of the hotel and maintain service standards.
• Drive new business development initiatives to grow the business.
• Lead and coach the team from the front in a high-volume environment.
• Collaborate with management to ensure guest satisfaction.

Skills

Leadership

Communication

Organisational Skills

Industry Knowledge

Customer Engagement

Team Development

TAB/Gaming Experience

Job description

Greengate Hotel in Killara, NSW, seeks a dynamic hospitality leader to oversee daily operations and service standards while driving new business development. This role requires hands-on leadership in a high-volume environment and a focus on guest satisfaction.

You will lead a front-line team, train staff, and ensure excellent guest experiences while coordinating with management on growth initiatives and industry best practices.