Lead Housekeeping Supervisor – Guest Experience Leader

The Lurline Randwick; Bullatale; On-site; AUD 55,000 - 65,000; Full time

Job summary

The Lurline Randwick in Sydney seeks an experienced Housekeeping Supervisor to lead our housekeeping team on a full-time basis, upholding the highest cleanliness standards and guest satisfaction. You will oversee daily operations, schedule tasks, train staff, inspect rooms and public areas, manage inventory, and collaborate with front office, maintenance and management to deliver exceptional service.

A proven hospitality housekeeping background and strong leadership are essential; the role

Qualifications

• Proven experience working in housekeeping within a hospitality setting, with at least 2–3 years in a supervisory or lead role.
• Strong knowledge of cleaning protocols, sanitation standards and guest room management best practices.
• Excellent organisational and time‑management skills with the ability to prioritise multiple tasks effectively.
• Demonstrated leadership abilities with experience motivating and managing a team.
• Outstanding communication and interpersonal skills, with the ability to interact professionally with guests and staff at all levels.
• Problem-solving skills and the ability to respond calmly to challenges and complaints.
• Attention to detail and a commitment to maintaining high standards in all areas.

Responsibilities

• Supervising and coordinating the housekeeping team to ensure high standards.
• Scheduling and allocating work assignments to housekeeping staff.
• Training, mentoring and developing housekeeping staff.
• Conducting regular inspections of guest rooms, common areas and back-of-house facilities to maintain quality control.
• Managing inventory of cleaning supplies and housekeeping equipment, placing orders as needed and monitoring stock levels.
• Responding promptly to maintenance issues, guest complaints and special requests related to cleanliness and room conditions.
• Preparing and submitting reports on housekeeping operations, occupancy rates and team performance.
• Ensuring compliance with health, safety and hygiene regulations across all housekeeping operations.
• Collaborating with other departments including front office, maintenance and management to support overall guest satisfaction.
• Managing lost and found procedures and guest communication regarding personal items.

Skills

Leadership

Supervision

Communication

Organisational skills

Problem-solving

Flexibility

Tools

Housekeeping software

Cleaning equipment

Job description

The Lurline Randwick in Sydney seeks an experienced Housekeeping Supervisor to lead our housekeeping team on a full-time basis, upholding the highest cleanliness standards and guest satisfaction. You will oversee daily operations, schedule tasks, train staff, inspect rooms and public areas, manage inventory, and collaborate with front office, maintenance and management to deliver exceptional service.

A proven hospitality housekeeping background and strong leadership are essential; the role