Hotel Operations Lead - Guest Experience & Team Growth

Skilled Jobs Australia; Putta Bucca; On-site; AUD 80,000 - 85,000; Full time

Job summary

Skilled Jobs Australia is seeking a hands-on Hotel Front Office Manager for Putta Bucca, NSW. You will lead a service-focused team, oversee daily operations across front desk, bars, dining and events, and drive a flawless guest experience that aligns with financial targets.

You will develop the team through inductions, ongoing training and feedback, manage guest feedback and complaints, and ensure cash handling and reservations systems run smoothly in a 24/7 operation.

Qualifications

• Experience in a similar role is essential.
• Exposure to hotel leadership/management is required.
• Hands-on leadership style that inspires the team.
• Ability to work under pressure in a fast-paced environment.
• Boutique vibe and guest-focused approach.

Responsibilities

• Lead and support a service focused team, overseeing all aspects of the day-to-day operation
• Develop the team by implementing effective inductions, on-going training, delegation and feedback
• Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
• Stay on top of systems and procedures, including cash handling, payments and the reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Tools

Reservation system

Cash handling

Job description

Skilled Jobs Australia is seeking a hands-on Hotel Front Office Manager for Putta Bucca, NSW. You will lead a service-focused team, oversee daily operations across front desk, bars, dining and events, and drive a flawless guest experience that aligns with financial targets.

You will develop the team through inductions, ongoing training and feedback, manage guest feedback and complaints, and ensure cash handling and reservations systems run smoothly in a 24/7 operation.