Hotel Manager

Waymark Hotels; Rockhampton Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Attractive salary package

Training & career progression

Supportive hospitality group

Lead an established venue

Live events & community engagement

Job summary

The Criterion Hotel in Rockhampton invites an experienced Hotel Manager to lead day-to-day operations across a full-service venue that includes dining, bars, gaming, and accommodation. You will develop a high-performing team, drive guest satisfaction, and optimise financial performance to sustain a thriving hospitality operation.

You will shape service standards, manage budgets, and build strong community relations while maintaining compliance and a strong workplace culture.

Qualifications

• Proven experience as Hotel Manager or senior hospitality leader.
• Strong financial management and budgeting abilities.
• Excellent leadership and people management.
• Solid understanding of gaming, F&B and hotel operations.
• Autonomous with strong decision-making and stakeholder management.

Responsibilities

• Oversee all venue operations across bar, bistro, functions and accommodation.
• Lead, mentor and develop a high-performing hospitality team.
• Drive exceptional guest service and guest experiences.
• Manage budgeting, forecasting and cost control.
• Develop strategies to increase revenue and profitability.
• Ensure liquor licensing, WHS and legislative compliance.
• Manage staffing, rostering, recruitment and development.
• Build relationships with guests, suppliers and community.
• Monitor stock control and venue presentation.
• Deliver operational excellence across the business.

Skills

Leadership

Financial acumen

Customer service

People management

Hospitality operations

Stakeholder management

Autonomous decision-making

Education

Current QLD RSA

Current RMLV

Approved Manager's Licence

Job description

Located in the heart of Rockhampton, the Criterion Hotel is a well-established venue offering quality dining, bars, gaming, accommodation, and entertainment. This is an exciting opportunity for a hands-on leader to take ownership of a thriving operation while developing a high-performing team and contributing to the venue's continued success.

Why Join Us?

• Attractive salary package on offer.
• Ongoing training, development, and career progression opportunities.
• Join a supportive hospitality group with experienced operational support.
• Lead an established and highly regarded venue.
• Work in a dynamic environment featuring live entertainment, sporting events, promotions, and community engagement.

The Role

As Hotel Manager, you will be responsible for the overall performance and day-to-day operation of the venue. You will lead a diverse team across all departments, ensuring exceptional service standards, strong financial performance, and a positive workplace culture.

Your leadership will be instrumental in driving guest satisfaction, developing team capability, and identifying opportunities for business growth.

Key Responsibilities

• Oversee all venue operations, including bar, bistro, functions, and accommodation.
• Lead, mentor, and develop a high-performing hospitality team.
• Drive exceptional customer service and guest experiences.
• Manage venue financial performance, including budgeting, forecasting, and cost control.
• Develop and implement strategies to increase revenue and profitability.
• Ensure compliance with all liquor licensing, workplace health and safety, and legislative requirements.
• Manage staffing levels, rostering, recruitment, and employee development.
• Build strong relationships with guests, suppliers, and the local community.
• Monitor stock control procedures and venue presentation standards.
• Deliver operational excellence across all areas of the business.

What We're Looking For

• Proven experience as a Hotel Manager, Venue Manager, General Manager, or senior hospitality leader.
• Strong financial acumen with demonstrated experience managing budgets and venue performance.
• Excellent leadership, coaching, and people management skills.
• Strong understanding of gaming, food and beverage, and hotel operations.
• Ability to work autonomously and make effective business decisions.
• Exceptional communication and stakeholder management skills.
• A hands-on management style and passion for hospitality.
• Experience driving team culture and business growth.

Mandatory Qualifications

• Current QLD RSA (Responsible Service of Alcohol)
• Current RMLV (Responsible Management of Licensed Venues)
• Approved Manager's Licence

Candidates who do not currently hold all required qualifications must be willing and able to obtain them prior to commencement.

About Us

The Criterion Hotel is a cornerstone of Rockhampton's hospitality scene, welcoming locals and visitors alike with quality food, cold drinks, comfortable accommodation, gaming, and entertainment. From live sports and community events to great dining experiences, the Criterion Hotel prides itself on delivering genuine hospitality and exceptional customer service.

Our team is passionate about creating memorable guest experiences while fostering a workplace culture built on respect, teamwork, and continuous improvement.