Hotel Manager

Atlas Talents; Bundanoon; On-site; AUD 76,000 - 85,000; Full time

Job summary

Osborn House in Bundanoon, NSW, seeks a talented Hotel Manager to lead day-to-day operations for a 5-star luxury boutique hotel with a renowned restaurant and stunning views of Morton National Park.

You will oversee reservations, housekeeping, staffing, budgeting and guest services while ensuring safety, compliance and exceptional service. A minimum of 3 years in hotel management is required.

Qualifications

• At least 3 years of experience as Hotel Manager.
• Strong leadership and staff management across departments.
• Excellent guest service and interpersonal skills.
• Ability to assess guest satisfaction and resolve complaints.
• Strong organisational and operational management skills.
• Sound budgeting, purchasing and cost control.
• Knowledge of hotel reservation systems and PMS software.
• Ability to coordinate reservations and hotel activities.

Responsibilities

• Directing and overseeing the day-to-day operation of accommodation services, including reservations, reception, guest services, housekeeping and room service activities.
• Supervising housekeeping, property maintenance and security arrangements to ensure high standards.
• Planning, coordinating and supervising restaurant, bar, function, wedding and other hospitality activities with staff.
• Monitoring guest satisfaction, reviewing feedback and complaints, and implementing improvements.
• Overseeing hotel accounting, purchasing and operational expenditure, including budgets and financial controls.
• Managing purchasing activities, supplier relationships and stock requirements for efficient supply.
• Ensuring compliance with health and safety and liquor licensing obligations and regulations.
• Coordinating and supervising hotel staff, rostering, training and staffing levels.
• Monitoring reservations, occupancy and accommodation requirements to optimize use of rooms.
• Developing and implementing operational policies and service standards.
• Coordinating inspections, repairs and preventative maintenance to keep facilities safe and presentable.
• Providing guests with information on local attractions and transport and assisting with arrangements.

Skills

Hotel management

Leadership

Guest service

Communication

Operations management

Budgeting

PMS software

Staff scheduling

Job description

Osborn House is a lovingly restored, impeccably styled 5-star luxury boutique hotel located in Bundanoon NSW 2578.
The restaurant in the Hotel offers carefully curated menus that tell a story of the seasons. The menus change regularly and they can be tasted while enjoying the views across Morton National Park.

Osborn House is now looking for a talented and experienced Hotel Manager to join their team.

The right candidate will be responsible for:

• Directing and overseeing the day-to-day operation of accommodation services, including reservations, reception, guest services, housekeeping and room service activities;
• Supervising housekeeping, property maintenance and security arrangements to ensure guest rooms, public areas and facilities are maintained to a high standard;
• Planning, coordinating and supervising restaurant, bar, function, wedding and other hospitality activities in collaboration with relevant departmental staff;
• Monitoring guest satisfaction, reviewing feedback and complaints, and implementing appropriate measures to maintain and improve service standards;
• Overseeing hotel accounting, purchasing and operational expenditure, including monitoring budgets, reviewing costs and maintaining appropriate financial controls;
• Managing purchasing activities, supplier relationships and stock requirements to ensure the efficient and cost-effective supply of goods and services;
• Ensuring compliance with occupational health and safety requirements, liquor licensing obligations and other relevant hospitality laws and regulations;
• Coordinating and supervising hotel staff, including rostering, allocation of duties, training, performance monitoring and maintaining appropriate staffing levels;
• Monitoring reservations, occupancy levels and accommodation requirements to support efficient use of rooms and hotel facilities;
• Developing and implementing operational policies, procedures and service standards to support consistent and efficient hotel operations;
• Coordinating property inspections, repairs and preventative maintenance activities to ensure the premises, grounds and facilities remain safe, functional and well presented;
• Providing guests with information regarding local attractions, tourism services, transport and other available services, and assisting with arrangements where required.

Osborn House is a lovingly restored, impeccably styled 5-star luxury boutique hotel located in Bundanoon NSW 2578.
The restaurant in the Hotel offers carefully curated menus that tell a story of the seasons. The menus change regularly and they can be tasted while enjoying the views across Morton National Park.

Osborn House is now looking for a talented and experienced Hotel Manager to join their team.

The right candidate will be responsible for:

• Directing and overseeing the day-to-day operation of accommodation services, including reservations, reception, guest services, housekeeping and room service activities;
• Supervising housekeeping, property maintenance and security arrangements to ensure guest rooms, public areas and facilities are maintained to a high standard;
• Planning, coordinating and supervising restaurant, bar, function, wedding and other hospitality activities in collaboration with relevant departmental staff;
• Monitoring guest satisfaction, reviewing feedback and complaints, and implementing appropriate measures to maintain and improve service standards;
• Overseeing hotel accounting, purchasing and operational expenditure, including monitoring budgets, reviewing costs and maintaining appropriate financial controls;
• Managing purchasing activities, supplier relationships and stock requirements to ensure the efficient and cost-effective supply of goods and services;
• Ensuring compliance with occupational health and safety requirements, liquor licensing obligations and other relevant hospitality laws and regulations;
• Coordinating and supervising hotel staff, including rostering, allocation of duties, training, performance monitoring and maintaining appropriate staffing levels;
• Monitoring reservations, occupancy levels and accommodation requirements to support efficient use of rooms and hotel facilities;
• Developing and implementing operational policies, procedures and service standards to support consistent and efficient hotel operations;
• Coordinating property inspections, repairs and preventative maintenance activities to ensure the premises, grounds and facilities remain safe, functional and well presented;
• Providing guests with information regarding local attractions, tourism services, transport and other available services, and assisting with arrangements where required.

The right candidate will possess:

• At least 3 years of experience as Hotel Manager;
• Strong leadership and staff management skills, with the ability to coordinate teams across accommodation, housekeeping, food and beverage, maintenance and guest services;
• Excellent guest service, communication and interpersonal skills, including the ability to assess guest satisfaction and resolve complaints professionally;
• Strong organisational and operational management skills, with the ability to coordinate reservations, accommodation services, functions and other hotel activities;
• Sound financial management skills, including budgeting, purchasing, cost control and monitoring operational expenditure;
• Good knowledge of hotel reservation systems, property management software and general hospitality administration;
• Strong problem-solving and decision-making skills, with the ability to respond effectively to operational and guest-related issues;
• Sound knowledge of workplace health and safety requirements, liquor licensing obligations and relevant hospitality laws and regulations;
• Ability to oversee property maintenance, security arrangements and presentation standards across guest rooms and common areas;
• Ability to work effectively under pressure while maintaining high standards of service, efficiency and guest satisfaction.

Job Type: full-time, permanent; Salary: $76,000 - $85,000