Hotel IT Lead Technician - Pre-Opening Luxury Property

The Glen Hotel Pty; Perth; On-site; AUD 110,000 - 140,000; Full time

Job summary

The EQ Hotel Management Pty Ltd is opening a luxury hotel in Perth and seeks a hands-on Hotel IT Senior Technician to build, commission and operate the full technology stack from day one. You will lead pre-opening IT rollout, then provide senior‑level support across departments, coordinating with vendors and implementing security and PCI standards.

Reporting to the IT Manager, you will manage the LAN, Wi‑Fi, CCTV and guest technology while collaborating with operations, F&B, front office and

Qualifications

• Relevant IT qualification (diploma, degree or equivalent industry experience).
• Cisco certifications (CCNA/CCNP) very highly regarded.
• Previous senior IT technician / IT supervisor experience in a hotel is essential – applicants without hotel IT experience will not be considered.

Responsibilities

• Lead hands-on pre-opening processes of hotel IT systems and hardware.
• Deployment, configuration and maintenance of core operational platforms and integrations across property management, POS, guest technology, security and back‑of‑house systems.
• Operate, maintain and troubleshoot the hotel LAN, Wi‑Fi, VLANs, VoIP/PABX and structured cabling environment.
• Provide senior-level technical support to team members across all departments – desktops, laptops, mobile devices, printers, meeting-room technology, guest devices and hospitality‑specific hardware.
• Manage user accounts, access, licensing, IT assets, patching, backups, endpoint security and documentation.
• Coordinate with external vendors, integrators and support partners; own incident triage, escalation and resolution.
• Support onboarding of new team members, including device provisioning, account creation and IT induction.
• Monitor system performance, capacity and availability; proactively identify and resolve issues before they impact guests or operations.
• Uphold IT security, data protection, PCI and compliance standards across all hotel systems.
• Work closely with Operations, F&B, Front Office, Housekeeping, Engineering and Security to ensure technology enables a seamless guest experience.

Skills

Cisco networking

LAN/Wi‑Fi

VLANs

PABX/VoIP

Windows Server/AD

Education

IT qualification (diploma/degree)

Tools

Oracle Simphony Cloud

Gallagher

PABX/Chyma

Hub OS (HSOS)

Microsoft 365

Job description

The EQ Hotel Management Pty Ltd is opening a luxury hotel in Perth and seeks a hands-on Hotel IT Senior Technician to build, commission and operate the full technology stack from day one. You will lead pre-opening IT rollout, then provide senior‑level support across departments, coordinating with vendors and implementing security and PCI standards.

Reporting to the IT Manager, you will manage the LAN, Wi‑Fi, CCTV and guest technology while collaborating with operations, F&B, front office and