Pre-Opening IT Specialist – Hospitality (Perth)

Dorsett Operations Perth PH Pty Ltd; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Dorsett Perth invites applications for an IT Officer to join our pre-opening team in Perth. Reporting to the General Manager, you will set up hardware, software, networks and hotel tech, and provide frontline support for employees and guests.

You will contribute to the implementation of PMS and POS systems, maintain network infrastructure, and support cybersecurity, data protection and daily operations as we prepare for opening in 2027.

Qualifications

• At least 2 years' experience in IT support, systems administration or a similar technical role, preferably within hospitality.
• A relevant qualification in Information Technology, Computer Science, Networking or a related discipline, or equivalent practical experience.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, software and network connectivity.
• Good understanding of LAN, WAN, Wi‑Fi, VPN and basic network administration.
• Knowledge of cybersecurity, data protection, access controls and backup procedures.
• Excellent communication skills and the ability to provide friendly, patient technical support to employees and guests.

Responsibilities

• Support pre‑opening IT preparations, including installation, configuration and testing of hardware, software, networks and hotel technology systems.
• Assist with the implementation and ongoing support of hotel PMS, POS systems and other operational applications.
• Provide day‑to‑day technical support to employees and guests, troubleshooting hardware, software, connectivity and system issues.
• Monitor and maintain IT infrastructure, including computers, printers, Wi‑Fi, telecommunications and network equipment.
• Administer user accounts, Microsoft 365, access permissions and other communication tools.
• Support cybersecurity, data protection, system backups and IT security procedures.
• Maintain accurate IT asset registers, equipment inventories, system documentation and support records.
• Coordinate with Regional IT, external vendors and service providers for installations, maintenance and technical support.
• Provide technical assistance for meetings, events and audiovisual equipment.
• As our hotels operate 24/7, this role requires flexibility to provide occasional after‑hours and weekend support for critical IT incidents and planned maintenance.

Skills

IT support

Hospitality tech

Windows & 365

Cybersecurity basics

Education

Information Technology qualification

Tools

PMS

POS systems

Microsoft 365

LAN/WAN/Wi‑Fi

Job description

Dorsett Perth invites applications for an IT Officer to join our pre-opening team in Perth. Reporting to the General Manager, you will set up hardware, software, networks and hotel tech, and provide frontline support for employees and guests.

You will contribute to the implementation of PMS and POS systems, maintain network infrastructure, and support cybersecurity, data protection and daily operations as we prepare for opening in 2027.