Hotel General Manager - Guest Experience & Profit Driver

Travel and Leisure Australia Pty Ltd; Adelaide; On-site; AUD 150,000 - 210,000; Full time

Job summary

Travel + Leisure Co. is seeking a commercially driven and hands-on Hotel General Manager to lead TRYP by Wyndham Adelaide’s operations and culture. This role oversees all departments, drives profitability, and develops people to deliver exceptional guest experiences.

You will partner with Revenue Management, manage costs, and guide a high-performing team to maintain brand standards and operational excellence within a dynamic Adelaide hotel.

Qualifications

• Senior leadership experience in hospitality/hotel operations.
• Strong commercial acumen with cost control and financial management.
• Knowledge of revenue management and performance metrics (ADR, RevPAR, GOP).
• Excellent leadership and people development skills.
• Passion for creating memorable guest experiences.
• Strong communication and stakeholder management.
• Ability to work across multiple departments in a fast-paced environment.
• Experience with Opera PMS is highly regarded.

Responsibilities

• Lead the daily operation of the hotel, ensuring seamless delivery across all departments.
• Drive revenue performance by working closely with Revenue Management to maximise occupancy, ADR and RevPAR.
• Take ownership of hotel cost control, labour management and departmental expenses to achieve budgeted profitability.
• Analyse financial performance, identify opportunities and implement initiatives that improve the hotel's bottom line.
• Foster a "Hands-On One Team" culture where collaboration, accountability and guest satisfaction are at the centre of everything we do.
• Build, coach and inspire department leaders to achieve outstanding operational and commercial results.
• Ensure exceptional guest engagement and actively resolve guest feedback to continually improve satisfaction scores.
• Maintain Wyndham brand standards, compliance, safety and operational excellence.
• Act as the General Manager's second-in-charge and confidently oversee the hotel in their absence.

Skills

Leadership experience

Commercial acumen

Revenue management

Communication

Stakeholder management

People development

Tools

Opera PMS

Job description

Travel + Leisure Co. is seeking a commercially driven and hands-on Hotel General Manager to lead TRYP by Wyndham Adelaide’s operations and culture. This role oversees all departments, drives profitability, and develops people to deliver exceptional guest experiences.

You will partner with Revenue Management, manage costs, and guide a high-performing team to maintain brand standards and operational excellence within a dynamic Adelaide hotel.