General Manager

Travel and Leisure Australia Pty Ltd; Adelaide; On-site; AUD 150,000 - 210,000; Full time

Job summary

Travel + Leisure Co. is seeking a commercially driven and hands-on Hotel General Manager to lead TRYP by Wyndham Adelaide’s operations and culture. This role oversees all departments, drives profitability, and develops people to deliver exceptional guest experiences.

You will partner with Revenue Management, manage costs, and guide a high-performing team to maintain brand standards and operational excellence within a dynamic Adelaide hotel.

Qualifications

• Senior leadership experience in hospitality/hotel operations.
• Strong commercial acumen with cost control and financial management.
• Knowledge of revenue management and performance metrics (ADR, RevPAR, GOP).
• Excellent leadership and people development skills.
• Passion for creating memorable guest experiences.
• Strong communication and stakeholder management.
• Ability to work across multiple departments in a fast-paced environment.
• Experience with Opera PMS is highly regarded.

Responsibilities

• Lead the daily operation of the hotel, ensuring seamless delivery across all departments.
• Drive revenue performance by working closely with Revenue Management to maximise occupancy, ADR and RevPAR.
• Take ownership of hotel cost control, labour management and departmental expenses to achieve budgeted profitability.
• Analyse financial performance, identify opportunities and implement initiatives that improve the hotel's bottom line.
• Foster a "Hands-On One Team" culture where collaboration, accountability and guest satisfaction are at the centre of everything we do.
• Build, coach and inspire department leaders to achieve outstanding operational and commercial results.
• Ensure exceptional guest engagement and actively resolve guest feedback to continually improve satisfaction scores.
• Maintain Wyndham brand standards, compliance, safety and operational excellence.
• Act as the General Manager's second-in-charge and confidently oversee the hotel in their absence.

Skills

Leadership experience

Commercial acumen

Revenue management

Communication

Stakeholder management

People development

Tools

Opera PMS

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

TRYP by Wyndham Adelaide: Lead the Business. Drive Performance. Create Exceptional Guest Experiences.

TRYP by Wyndham Adelaide is looking for a commercially driven and hands-on Hotel General Manager to join our leadership team.

This is not your traditional operations role. We are looking for a leader who understands that outstanding guest experiences and strong commercial performance go hand in hand. You will play a key role in leading the hotel's day-to-day operations while driving profitability, developing our people, and building a high-performing culture. You will take ownership of hotel operations across all departments, ensuring every department delivers exceptional results.

Key Responsibilities

• Lead the daily operation of the hotel, ensuring seamless delivery across all departments.
• Drive revenue performance by working closely with Revenue Management to maximise occupancy, ADR and RevPAR.
• Take ownership of hotel cost control, labour management and departmental expenses to achieve budgeted profitability.
• Analyse financial performance, identify opportunities and implement initiatives that improve the hotel's bottom line.
• Foster a "Hands-On One Team" culture where collaboration, accountability and guest satisfaction are at the centre of everything we do.
• Build, coach and inspire department leaders to achieve outstanding operational and commercial results.
• Ensure exceptional guest engagement and actively resolve guest feedback to continually improve satisfaction scores.
• Maintain Wyndham brand standards, compliance, safety and operational excellence.
• Act as the General Manager's second-in-charge and confidently oversee the hotel in their absence.

About You

You are an energetic hospitality leader who enjoys being on the floor, leading from the front and delivering results.

You’ll ideally have:

• Previous leadership experience in hoteOperations
• Strong commercial acumen with experience in cost control and financial management.
• Sound understanding of revenue management principles and hotel performance metrics including ADR, RevPAR and GOP.
• Excellent leadership, coaching and people development skills.
• A passion for creating memorable guest experiences.
• Outstanding communication and stakeholder management skills.
• The ability to work across multiple departments in a fast-paced environment.
• Experience with hotel PMS systems (Opera experience highly regarded).

Why Join TRYP by Wyndham?

TRYP by Wyndham is a vibrant lifestyle hotel brand designed for modern travellers who value authentic local experiences. Located in the heart of Adelaide's CBD, TRYP by Wyndham Adelaide offers contemporary accommodation, exciting food and beverage experiences and an energetic culture where innovation and teamwork thrive. At Travel + Leisure Co., we believe our people are our greatest asset. We offer genuine career development opportunities, ongoing leadership training and the chance to be part of one of the world's largest hospitality companies.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.