Study Tours Administration Assistant

Macquarie University Hospital; Sydney; On-site; AUD 73,000 - 89,000; Full time

Benefits offered by this job

17% Superannuation

Subsidised onsite parking options

Flexible working options

Training and professional development

Onsite childcare facilities

Discounted health insurance

Job summary

Macquarie University College EMI Centre in Sydney is seeking an enthusiastic administration assistant to support group programs, recruitment, client liaison and delivery. Reporting to the Business Development Manager, you will coordinate logistics for visiting students, educators and stakeholders from arrival through departure, ensuring a seamless experience.

You will have strong written and verbal communication, attention to detail, and the ability to work with diverse backgrounds.

Qualifications

• Completion of Year 12 (HSC or equivalent), and relevant experience.
• Experience in administration and providing customer service, ideally in an international education or student facing environment.
• Strong written and verbal communication skills, with the ability to liaise confidently with diverse stakeholders.
• Good organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• Ability to build rapport with, and provide a high standard of service to students, agents and other stakeholders.
• Experience supporting the coordination of events, group programs or visiting delegations is desirable.
• Work hours may vary from time to time to accommodate business needs.

Responsibilities

• Provide accurate and up to date information to students, agents, and other stakeholders under the direction of the Business Development Manager.
• Support the coordination and on-the-ground delivery of group programs in Sydney, including campus tours, activities, and on- or off-campus visits.
• Assist with the arrival and departure logistics of study tour and EMI teacher groups, helping create a smooth and memorable experience.
• Triage email, phone and in-person enquiries, referring them to the appropriate staff member or team.
• Provide an efficient, friendly and timely service to students, agents and other stakeholders with a strong focus on customer service.
• Communicate effectively with stakeholders from diverse backgrounds, including where English is not their first language.
• Enter and collate information accurately in systems and local databases to support reporting and project tracking.
• Assist in updating collateral and website content in line with brand and promotional guidelines.
• Provide general administrative support to the Business Development Manager as required.
• Build effective relationships and liaise with the wider College team.
• Comply with relevant EEO and WHS regulations.

Skills

Communication skills

Customer service

Time management

Attention to detail

Education

Year 12 completion (HSC or equivalent)

Job description

Coordinate international group programs, create memorable student experiences and build your career in global education. - Salary Package: From $81,323 per annum (HEW Level 4), plus 17% employer's superannuation and annual leave loading. - Appointment Type: Full-time, continuing position. - Macquarie University, Wallumattagal Campus, North Ryde

If you are an enthusiastic and dynamic administration assistant, looking to gain experience in international business and project management, have an eye for detail and enjoy working in a collaborative and fast-paced environment, this may be the opportunity for you.

The Role

The Macquarie University College EMI Centre has a range of courses and programs that require administrative and customer service support in promoting, recruiting, client liaison, and operational delivery. Reporting to the Business Development Manager, you will play a key support role in the coordination and delivery of group programs in Sydney, helping ensure visiting students, educators and stakeholders have a seamless, positive experience from arrival through to departure. You will work closely with the Business Development Manager to coordinate logistics, maintain accurate records, ensuring content and information is accurate, and act as a reliable and friendly first point of contact to visiting groups.

Key responsibilities

• Provide accurate and up to date information to students, agents, and other stakeholders under the direction of the Business Development Manager.
• Support the coordination and on-the-ground delivery of group programs in Sydney, including campus tours, activities, and on- or off-campus visits.
• Assist with the arrival and departure logistics of study tour and EMI teacher groups, helping create a smooth and memorable experience.
• Triage email, phone and in-person enquiries, referring them to the appropriate staff member or team.
• Provide an efficient, friendly and timely service to students, agents and other stakeholders with a strong focus on customer service.
• Communicate effectively (written and verbal) with stakeholders from diverse backgrounds, including where English is not their first language.
• Enter and collate information accurately in systems and local databases to support reporting and project tracking.
• Assist in updating collateral and website content in line with brand and promotional guidelines.
• Provide general administrative support to the business Development Manager as required.
• Build effective relationships and liaise with the wider College team.
• Comply with relevant EEO and WHS regulations.

There is an expectation that staff will be on campus most workdays.

About You

You will be an enthusiastic and detail-oriented individual looking to develop your skills and experience in international business and project coordination. You will have strong written and verbal communication skills, along with excellent interpersonal skills, enabling you to work collaboratively with teams across the University and with international stakeholders from diverse backgrounds. You will be capable of establishing effective working relationships with others, including international clients, and will bring excellent time management, accuracy, and attention to detail to a busy and varied role.

About Us

Macquarie University College provides local and international students with alternative pathway programs to undergraduate and postgraduate degrees through our accelerated face-to-face learning model. The College delivers Foundation, Intensive, Diplomas, UniReady and Masters Qualifying programs, English language programs, and operates the Pearson Testing Centre on campus. The EMI centre sits within the College. This is an exciting opportunity to join a dynamic team committed to supporting student success.

Key Selection Criteria

• Completion of Year 12 (HSC or equivalent), and relevant experience.
• Experience working in administration and providing customer service, ideally in an international education or student facing environment.
• Strong written and verbal communication skills, with the ability to liaise confidently with diverse stakeholders.
• Good organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• Ability to build rapport with, and provide a high standard of service to students, agents and other stakeholders, and
• Experience supporting the coordination of events, group programs or visiting delegations is desirable.
• Work hours may vary from time to time to accommodate business needs.

Appointment to this role is subject to a satisfactory Police Check Clearance and applicants are preferred to hold a current Working with Children Check (WWCC) or be willing to obtain one. Note: This position is not available for visa sponsorship, and the successful applicant must have valid work rights in Australia.

Specific Role Enquiries: Please contact Akina Banh, Administration Officer ([e-mail])

Application Close: Thursday 8 October 2026, 23:59pm. Interviews are expected to be conducted face-to-face on Friday, 16 October 2026. Please ensure you are available on this day.

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

Why Join Us?

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre.

Enjoy the benefits of working at a campus that offers:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Discover our beautiful campus Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us.

We know Macquarie is at its best when we live our values every day.

Fostering Belonging

Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual's identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

What we offer?

When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Discover our beautiful campus Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities.

Join a workplace that's inclusive, outcome-focused and driven by shared purpose. For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.