Hotel Front Desk & Guest Experience Specialist

Oaks Hotels & Resorts Limited; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health & Banking

Generous Leave

Wellness Program

Job summary

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent who delivers warm, guest-focused service with a smile. You will assist with check-ins/check-outs, answer inquiries, and provide local recommendations to enhance every guest stay.

Join a supportive hotel team that values guest satisfaction, professional presentation, and flexible work hours, including weekends and public holidays. Training will be provided to ensure consistency across channels.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing environments.
• Ability to articulate information clearly across channels (in person, phone, email).
• Willing to work weekends and rotating shifts; maintain a positive, proactive approach.

Responsibilities

• Provide a warm, initial reception and smooth check-in/check-out experience.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Process guest reservations and requests accurately using property management systems.
• Act as primary point of contact for guests, offering timely assistance and personalized recommendations.

Skills

Hospitality experience

Customer service excellence

Communication skills

Guest relations

Professional presentation

Job description

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent who delivers warm, guest-focused service with a smile. You will assist with check-ins/check-outs, answer inquiries, and provide local recommendations to enhance every guest stay.

Join a supportive hotel team that values guest satisfaction, professional presentation, and flexible work hours, including weekends and public holidays. Training will be provided to ensure consistency across channels.