Hotel Front Desk — Guest Experience Pro

Times Higher Education; Sydney; Sur place; AUD 57 000 - 69 000; Plein temps

Avantages offerts par ce poste

Gym access

Staff discounts

Mentoring opportunities

Generous leave

Wellbeing program

Discounted corporate health insurance

Subsidised onsite parking

Résumé du poste

Lakeside Hotel & Conference Centre at Macquarie University North Ryde is seeking a friendly receptionist to welcome guests and ensure smooth front desk operations. You will manage arrivals, check-ins, reservations, and guest requests with professionalism and attention to detail.

The role requires RSA in NSW, full work rights in Australia, cash handling, and experience with hotel PMS (Opera Cloud preferred).

Qualifications

• Previous experience in a hotel front office or reception role.
• Experience with reservations, check-in/check-out, and hotel PMS systems.
• RSA competency in NSW and unrestricted Australian work rights.
• Willingness to work across AM/PM shifts, weekends and some nights.

Responsabilités

• Provide warm, professional, and welcoming experiences to guests and clients.
• Manage guest arrivals and departures and handle efficient check-in/check-out.
• Process reservations, amendments, cancellations and guest requests.
• Respond to guest inquiries in person, by phone and email.
• Process payments and handle cash, EFTPOS and card transactions per hotel procedures.
• Liaise with Housekeeping and F&B to ensure smooth operations.
• Assist with group bookings, conferences and university accommodation needs.
• Provide information on hotel facilities and local attractions and transportation.

Connaissances

Guest service

Communication

Multi-tasking

Cash handling

Problem solving

Time management

Teamwork

Security and compliance

Outils

Opera Cloud PMS

Microsoft Office

Description du poste

Lakeside Hotel & Conference Centre at Macquarie University North Ryde is seeking a friendly receptionist to welcome guests and ensure smooth front desk operations. You will manage arrivals, check-ins, reservations, and guest requests with professionalism and attention to detail.

The role requires RSA in NSW, full work rights in Australia, cash handling, and experience with hotel PMS (Opera Cloud preferred).