Hotel Front Office Receptionist

UMQ; Sydney; Presencial; AUD 57.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym access

Staff discounts

Development opportunities

Generous leave entitlements

Wellbeing program

Health insurance discounts

Onsite parking

Descripción de la vacante

Lakeside Hotel and Conference Centre in Macquarie University North Ryde is seeking a Front Office and Guest Services professional. A full-time role includes reception, reservations, check-in/check-out, guest payments and coordination with housekeeping to deliver exceptional guest experiences.

The ideal candidate brings strong customer service, communication & organisational skills, RSA certification, and flexible availability for AM/PM, weekends and some night shifts.

Formación

• Previous experience in a hotel front office or reception role.
• Current NSW RSA competency card.
• Unrestricted full work rights in Australia.
• Police check may be required.
• Flexibility to work across AM, PM, weekends and some night shifts.

Responsabilidades

• Provide a warm, professional welcome and greeting to guests.
• Manage guest arrivals and departures with efficient check-in/out.
• Process reservations, amendments, cancellations and guest requests.
• Respond to inquiries in person, by phone and email.
• Handle payments and balance cash, EFTPOS and cards per procedures.
• Maintain accurate guest profiles and records in the hotel PMS.
• Coordinate with Housekeeping and other departments for smooth operations.
• Assist with group bookings, conferences and university accommodation.
• Provide information on facilities, services and local attractions.
• Manage guest feedback and escalate issues as appropriate.
• Support night audit and financial reconciliation as required.
• Adhere to safety, WH&S and risk-management procedures.

Conocimientos

Customer service

Communication skills

Cash handling

Organisation

Problem solving

Independent work

Herramientas

Opera Cloud PMS

MS Office

Descripción del empleo

Front Office and Guest Services (Hospitality and Tourism)

Full time

Professional Housekeeping

Customer Service

Reception

Salary Package: 62,830 per annum plus employer's superannuation

Appointment Type: Full time, continuing appointment

Location: Lakeside Hotel and Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

Your responsibilities will include:

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise closely with Housekeeping, Food and Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• Assist with group bookings, conferences, functions and university-related accommodation requirements.
• Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• Identify opportunities to enhance the guest experience and support repeat business.
• Maintain a high standard of presentation, professionalism and customer service at all times.
• Follow hotel policies, procedures and operational standards.
• Complete daily Front Office procedures, reports and administrative tasks accurately.
• Support night audit and financial reconciliation processes where required.
• Ensure appropriate security, emergency, WH and S and risk-management procedures are followed.
• Assist with general hotel operations and other reasonable duties as required.

About You

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.

To be successful in this role, you will have:

• Previous experience in a hotel front office or reception role, with a strong understanding of hotel reception operations, including reservations, guest check-in and check-out, and hotel property management systems,
• Demonstrated experience in a customer-facing or customer service role, and a genuine commitment to providing excellent service,
• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations,
• Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities,
• Strong analytical and problem-solving skills,
• Demonstrated ability to work independently and use initiative in a small team environment, responding promptly and professionally to guest needs while collaborating effectively with colleagues,
• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation, and
• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

About Us

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary à la carte restaurant to Lachlan's, café and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel and Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport and Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food and beverage outlets, and general practice and hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.
• Subsidized onsite parking options

Applications Close: Wednesday 4 November 2026 at 11:59 p.m. (AEST)

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.

If you require any support or reasonable adjustments during the recruitment process, please let us know.