Hotel Front Office Receptionist

Macquarie University; Sydney; On-site; AUD 57,000 - 69,000; Full time

Benefits offered by this job

Gym access

Staff discounts

Professional development

Generous leave entitlements

Wellbeing program

Parking options

Job summary

Lakeside Hotel & Conference Centre at Macquarie University North Ryde is hiring a full-time receptionist to welcome guests, manage check-in/out, reservations and payments with accuracy. You will liaise across departments to ensure smooth operations and exceptional guest experiences on campus grounds.

Ideal candidates bring strong customer service, communication and multitasking skills, with cash handling experience and a current NSW RSA card.

Qualifications

• Experience in a customer-facing role (hospitality preferred).
• RSA competency card and unrestricted Australian work rights required; police check may be required.
• Strong communication, multitasking and problem-solving abilities.

Responsibilities

• Provide a warm, professional welcome to guests and clients.
• Manage check-in/check-out and guest requests accurately.
• Process reservations, amendments and payments per hotel procedures.
• Respond to inquiries in person, by phone and email; assist with group bookings.

Skills

Customer service

Multitasking

Verbal & written communication

Problem solving

Teamwork

Cash handling

Attention to detail

Tools

Opera Cloud PMS

MS Office

Job description

Macquarie University – Macquarie University NSW

Lakeside Hotel & Conference Centre is seeking a full‑time receptionist to join our friendly and professional Front Office team at our North Ryde campus.

• Salary Package: $62,830 per annum plus employer's superannuation
• Appointment Type: Full time, continuing appointment
• Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

Your responsibilities will include:

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• Assist with group bookings, conferences, functions and university‑related accommodation requirements.
• Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• Identify opportunities to enhance the guest experience and support repeat business.
• Maintain a high standard of presentation, professionalism and customer service at all times.
• Follow hotel policies, procedures and operational standards.Complete daily Front Office procedures, reports and administrative tasks accurately.
• Support night audit and financial reconciliation processes where required.
• Ensure appropriate security, emergency, WH&S and risk‑management procedures are followed.
• Assist with general hotel operations and other reasonable duties as required.

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi‑tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.

To be successful in this role, you will have:

• Demonstrated experience in a customer‑facing or customer‑service role (experience in hospitality or a related service industry is preferred).
• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
• Strong organisational, time‑management and attention‑to‑detail skills, including the ability to maintain accurate records and manage competing priorities.
• Strong analytical and problem‑solving skills.
• The ability to work independently and collaboratively as part of a team.
• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

Previous hotel Front Office or Reception experience, including knowledge of reservations, check‑in/check‑out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.

*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award‑winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The facility supports both University and non‑University business and offers a diverse range of hospitality services, including an award‑winning 4‑star hotel, licensed bar, contemporary à la carte restaurant – Lachlan’s, café and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university‑based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university‑related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.
• Subsidised onsite parking options

If you require any support or reasonable adjustments during the recruitment process, please let us know.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

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