Hotel Duty Manager: Lead Guest Experience & Operations

Holiday Inn Express; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

EVT Connect Hospitality is seeking an experienced Hotel Duty Manager for Holiday Inn Express Macquarie Park, Sydney. You will lead the team, work with the Hotel Manager, and ensure smooth operations and guest satisfaction.

If you bring strong leadership, clear communication, and a problem-solving mindset, you will help maintain brand standards and deliver outstanding service with a collaborative team.

Qualifications

• Previous accommodation hotel experience in a similar role.
• Strong leadership skills to drive for results.
• Effective spoken and written communication.
• Professional and personable with a can-do attitude.
• Sound judgement and calm decision-making under pressure.
• Flexibility to work between days and nights; PMS experience required.

Responsibilities

• Lead the team to deliver excellent guest experiences.
• Collaborate with the Hotel Manager to ensure compliance and quality.
• Maintain brand and company standards and guest staff satisfaction.

Skills

Leadership

Communication

Decision making under pressure

Customer service orientation

Problem solving

Education

First Aid certificate

SA RSA Certificate

Tools

PM Pro

Job description

EVT Connect Hospitality is seeking an experienced Hotel Duty Manager for Holiday Inn Express Macquarie Park, Sydney. You will lead the team, work with the Hotel Manager, and ensure smooth operations and guest satisfaction.

If you bring strong leadership, clear communication, and a problem-solving mindset, you will help maintain brand standards and deliver outstanding service with a collaborative team.