Hotel Duty Manager

Astonmill; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mail Exchange Hotel in Melbourne is seeking an experienced Duty Manager to oversee daily venue operations, lead a dynamic team, and contribute to marketing and social media efforts.

You will manage rostering, stock, and KPI tracking while ensuring guest-focused service in a fast-paced environment; a 4-day, 40-hour week is offered with long-term growth opportunities.

Qualifications

• Experience in food, beverage & gaming operations
• Knowledge of TAB, Keno & wagering
• Current Vic Gaming Licence, RSA, RSG & RSF
• Wagering accreditation (a bonus!)
• Strong leadership and customer service skills

Responsibilities

• Running day-to-day venue operations
• Leading and mentoring the team
• Contributing to marketing and social media
• Rostering, stock control, and managing KPIs

Skills

Leadership

Customer service

Team mentoring

Marketing & social media

Job description

We're searching for an experienced and enthusiastic Duty Manager to join the team at the Mail Exchange Hotel — a vibrant, fast-paced venue located opposite Southern Cross Station. Enjoy a flexible 4-day work week (40 hours) and be part of a supportive leadership team with genuine long-term growth opportunities.

Key responsibilities

Running day-to-day venue operations

Leading and mentoring the team

Contributing to marketing and social media

Rostering, stock control, and managing KPIs

About you

Experience in food, beverage & gaming operations

Knowledge of TAB, Keno & wagering

Current Vic Gaming Licence, RSA, RSG & RSF

Wagering accreditation (a bonus!)

Strong leadership and customer service skills