Duty Manager

Sand Hill Road; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Monthly rewards and recognition

Staff discounts

Wine club

Basketball team

Career progression

Job summary

The Waterside Hotel in Melbourne CBD is seeking a Duty Manager to lead our team, strengthen our culture and standards, and drive guest experiences. You will be hands-on, visible on the floor, running shifts with confidence and guiding the team to deliver memorable service.

You have 3 years’ hospitality leadership in high-volume venues, can coach and inspire staff, manage shifts and rosters, and ensure compliance with RSA, late-night trade, food safety, WHS and security.

Qualifications

• 3 years’ experience in hospitality leadership, ideally in a high-volume bar or late-night venue.
• Ability to coach, train and inspire your team, creating a culture of trust and drive.
• Confident in shift and bar management, costs and rosters, adjusting quickly when last minute changes are needed.
• You know compliance inside out: RSA, late-night trade, food safety, WHS and security.
• Easily connect with people, building rapport with both the team and guests.
• You’re up for the late nights (3–4am on weekends).

Responsibilities

• Lead and manage shifts, ensuring smooth service in a high-volume venue.
• Coach, train and inspire team to deliver genuine memorable service.
• Manage costs and rosters, adjust staffing for last-minute changes.
• Ensure RSA, food safety, WHS and security compliance.
• Build rapport with guests and team to strengthen guest experience.
• Work late nights until 3–4am on weekends.

Skills

Hospitality leadership

People skills

Team coaching

Shift management

Rostering

Compliance knowledge

Job description

The Waterside Hotel is a six-level hospitality destination in the heart of Melbourne CBD, our biggest pub redevelopment yet. From after work knockoffs and long lunches to special dinners , celebrations, late nights and events, there is always something happening.

We are looking for a Duty Manager to help lead our team and build on an already thriving venue. You will play a key role in strengthening our culture and standards while leading from the front. You will be hands‑on and visible, running shifts with confidence, guiding the team and ensuring every guest leaves with a reason to return.

Who you are

You are a natural leader. Running shifts comes second nature and you keep calm when it’s busy, delivering service that is genuine and memorable. You'll bring:

3 years’ experience in hospitality leadership, ideally in a high-volume bar or late-night venue

Ability to coach, train and inspire your team, creating a culture of trust and drive

Confident in shift and bar management, costs and rosters, adjusting quickly when last minute changes are needed

You know compliance inside out: RSA, late-night trade, food safety, WHS and security

Easily connect with people, building rapport with both the team and guests

You’re up for the late nights (3–4am on weekends)

We offer competitive wages, monthly rewards and recognition, rostering that works around you, staff discounts, a wine club, a basketball team, career progression with plenty more exciting things still to come.

Friendly, unpretentious, energetic and skilled — that's us. If it's you too, we want to hear from you.