Hotel All-Rounder - Ibis Styles Sydney Central

Ibis Styles; Sydney; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Work with Accor ALL loyalty program

Job summary

ibis Styles Sydney Central, located on the doorstep of Surry Hills & Oxford Street, is seeking a motivated, full-time Hotel All-Rounder to join our team. In this dynamic role, you'll work a variety of shifts across Front Office, Mee So and our breakfast service, gaining hands-on experience in day-to-day hotel operations while delivering exceptional, memorable service to our guests.

You will deliver guest service from check-in to check-out, be the first point of contact for guests, and handle a

Qualifications

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong communication skills and a professional presentation.
• Ability to multitask across departments and stay calm under pressure.
• Willingness to promote hotel facilities and loyalty programs.
• Flexible to work rotating rosters including weekends and holidays.

Responsibilities

• Delivering exceptional guest service from check-in to check-out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming impression.
• Completing daily tasks across multiple departments with varied responsibilities.
• Promoting hotel facilities, preparing beverages, and maintaining guest accounts.
• Providing friendly, knowledgeable service to internal and external guests at all times.
• Assisting guests with self-check-in kiosks and ensuring a seamless arrival experience.
• Educating guests on the ALL – Accor Live Limitless loyalty program and encouraging enrolments.

Skills

Customer service experience

Strong communication skills

Multitasking

Calm under pressure

Professional presentation

Positive proactive attitude

Tools

Microsoft Office

OPERA Cloud

Job description

Job Description

Located on the doorstep of Surry Hills & Oxford Street, ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer!

We are seeking a motivated and enthusiastic full-time Hotel All‑Rounder to join our team. In this dynamic role, you'll work a variety of shifts across Front Office, Mee So and our breakfast service. Gaining hands‑on experience in day‑to‑day hotel operations while delivering exceptional, memorable service to our guests.

What will you be doing?

• Delivering exceptional guest service from check‑in to check‑out and everywhere in between.
• Acting as the first point of contact for guests and visitors, creating a welcoming and positive first impression.
• Completing a variety of daily tasks across multiple departments, ensuring no two days are the same.
• Promoting hotel facilities and services, preparing coffees and beverages, and maintaining accurate guest accounts.
• Providing friendly, knowledgeable, and professional service to both internal and external guests at all times.
• Assisting guests with our self‑check‑in kiosks and ensuring a seamless arrival experience.
• Promoting the ALL – Accor Live Limitless loyalty program by educating guests on its benefits and encouraging enrolments.

Qualifications

To succeed in this role, you will bring:

• Previous customer service experience, preferably within a hotel or hospitality environment.
• Strong computer skills, including Microsoft Office; experience with OPERA Cloud is highly regarded.
• The ability to remain calm under pressure, multitask effectively, and think on your feet to resolve guest concerns.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences through authentic service.
• A positive, proactive attitude and a commitment to exceeding guest expectations.
• A valid NSW RSA, or the willingness to obtain one prior to commencement.
• Flexible availability to work a rotating roster, including mornings, afternoons, evenings, weekends, and public holidays.

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.