Hostel Manager

11 Recruitment; Sydney; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Training and development

Career progression opportunities

Job summary

Wake Up Bondi in Bondi Beach, NSW, is seeking a full-time Hostel Manager to oversee daily operations, lead the team, and ensure a welcoming experience for guests from Australia and abroad.

You will manage staff rosters, monitor bookings and budgets, develop service standards, and coordinate events. The role offers a competitive salary of 75,000–85,000 AUD plus superannuation, with training and career progression within a vibrant hostel environment.

Qualifications

• Minimum 1 year of hostel/hospitality management experience.
• Strong leadership and people-management skills.
• Excellent communication and customer service.

Responsibilities

• Oversee day-to-day hostel operations for efficient service.
• Supervise staff, rostering, training, and performance management.
• Develop policies to maintain service standards and efficiency.
• Monitor bookings, inquiries, arrivals, and departures.
• Handle guest inquiries and resolve issues promptly.
• Monitor budgets, revenue and expenses to support profitability.
• Coordinate events and community activities to enhance guest experience.
• Maintain a welcoming, safe, clean, and well-organised environment.
• Liaise with suppliers and contractors as required.
• Ensure WHS and hospitality compliance.
• Collaborate with management on business strategies.

Skills

Leadership

People management

Communication

Customer service

Budgeting

Problem solving

Education

Hospitality qualification

Job description

Job Type: Permanent position | Full time position

Job Description

Full-Time Hostel Manager – Wake Up Bondi, Bondi Beach NSW Wake Up Bondi, part of the well-established Millett Group, is a vibrant hostel located in the heart of Bondi Beach, NSW.

The hostel provides accommodation and a welcoming social environment for domestic and international travellers. We are seeking a full-time Hostel Manager to oversee daily hostel operations, lead the team, maintain high service standards, and ensure an enjoyable and positive experience for guests. Why

You’ll Love This Role:

• Competitive salary: $75,000 – $85,000 per annum + superannuation (depending on experience)
• Location: Bondi Beach, NSW
• Work in a dynamic and fast-paced accommodation and hospitality environment
• Lead and work alongside a diverse and supportive team
• Opportunity for ongoing training, professional development, and career progression
• Engage with guests from Australia and around the world

Key Responsibilities:

• Oversee the day-to-day operations of the hostel to ensure efficient and smooth service delivery
• Manage, supervise, and coordinate hostel staff, including rostering, training, and performance management
• Develop and implement operational policies and procedures to maintain service standards and improve operational efficiency
• Monitor guest arrivals, departures, bookings, enquiries, and general accommodation operations
• Handle guest enquiries, complaints, and feedback professionally and ensure issues are resolved promptly
• Monitor budgets, revenue, operating expenses, and financial performance to support the profitability of the hostel
• Coordinate social events, activities, and community initiatives to enhance the guest experience
• Maintain a welcoming, safe, clean, and well-organised environment for guests and staff
• Manage relationships with suppliers, contractors, and external service providers as required
• Monitor staffing levels and operational requirements to ensure adequate coverage during busy periods
• Ensure compliance with relevant workplace health and safety, accommodation, and hospitality requirements
• Identify opportunities to improve guest satisfaction, operational efficiency, and overall hostel performance
• Work collaboratively with management to implement business strategies and achieve operational objectives

What We’re Looking For:

• Relevant qualification in hospitality, accommodation management, business management, or a related field, or equivalent relevant experience
• Minimum 1 years of relevant experience in hostel management, accommodation management, or a similar hospitality management role
• Strong leadership and people-management skills, with the ability to supervise and motivate a diverse team
• Excellent communication, customer service, and interpersonal skills
• Experience with budgeting, financial monitoring, and operational cost control
• Strong organisational and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Passion for hospitality, travel, tourism, and cultural exchange
• Availability to work flexible hours, including weekends and public holidays