Hotel Host

Raes; Byron Bay; On-site; AUD 48,000 - 60,000; Full time

Job summary

The Bonobo by Raes in Byron Bay is opening a luxury hotel-apartment concept, and we are seeking a Hotel Host to deliver warm, personalised and professional service throughout the guest journey from pre-arrival through departure.

You will welcome guests, manage arrivals and departures, handle reservations, check-in and payment processing, maintain guest profiles and room allocations, coordinate with Housekeeping, keep the lobby pristine, and promote experiences and local wellbeing offerings.

Qualifications

• Previous experience in hospitality, hotel reception, guest services or customer-facing roles.
• Excellent verbal and written communication.
• Strong organisation and time management skills.
• Ability to multitask in a fast-paced environment.
• Availability to work a rotating roster including evenings, weekends and public holidays.
• Unrestricted working rights in Australia.

Responsibilities

• Greet guests, manage arrivals and departures, and handle reservations.
• Check-in and check-out and payment processing.
• Maintain accurate guest profiles and room allocations.
• Coordinate room readiness with Housekeeping and keep reception area presentable.
• Promote accommodation, food & beverage, wellness and local experiences.
• Support overnight hosts and respond to guest inquiries.

Job description

Job Description

Hotel Host

The Bonobo by Raes

The Bonobo by Raes is a unique hotel-apartment concept that pairs the space and privacy of a luxurious apartment with the convenience, service and atmosphere of a five-star hotel. Comprising 33 hotel rooms and 41 one, two and three-bedroom hotel-apartments set above a vibrant central courtyard of retail, dining and wellness spaces, it’s a new sculptural landmark in the centre of one of Australia’s most legendary beachside towns — and every corner carries Raes on Wategos’ signature relaxed style and hospitality.

About The Role

We’re looking for a Hotel Host to deliver exceptional guest experiences by providing warm, personalised and professional service throughout every stage of the guest journey, from pre-arrival through to departure.

Reporting to the Guest Experience Manager and Hotel Manager, you’ll welcome guests and manage arrivals, departures and reservations, respond to enquiries and resolve concerns as they arise, build genuine relationships by anticipating needs and creating experiences tailored to each guest.

Day to day you’ll complete reception duties including check-in, check-out and payment processing, maintain accurate guest profiles, records and room allocations, coordinate room readiness with Housekeeping, and keep the reception and lobby areas immaculately presented.

You’ll also promote our accommodation, food and beverage, wellness and local experiences, and support overnight hosts.

Experience and Qualifications

• Previous experience in hospitality, hotel reception, guest services or customer-facing roles
• Strong organisation, attention to detail and the ability to multitask in a fast-paced environment
• Availability to work a rotating roster including evenings, weekends and public holidays
• Excellent verbal and written communication
• Strong administrative and time management skills
• Strong computer skills and ability to learn hotel management systems.
• Strong knowledge of Byron Bay and the surrounding area, with the confidence to recommend and book local experiences for guests
• Unrestricted working rights in Australia (this is an ongoing role, not suited to short-term)

Why Join Us?

• A role with a brand-new property in one of Australia’s most iconic destinations.
• Ongoing training and genuine career progression
• Be part of an exciting new luxury hotel opening

If you are passionate about hospitality and thrive in a hands‑on role, we’d love to hear from you.