Hostel GM: Lead Beachfront Guest Experience

Millett Group; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Wake Up! Bondi Beach is seeking an energetic Hostel General Manager to take ownership of daily operations and guest experience at Bondi Beach, NSW. This hands-on leadership role places you at the heart of the hostel, ensuring high standards and a welcoming environment.

You’ll lead from the front, drive events and the social atmosphere, manage rosters and training, and work closely with housekeeping and reception to deliver an unbeatable beachfront experience for guests.

Qualifications

• Experience in hostel, hotel or hospitality management.
• Hands-on, guest-focused leadership with commercial mindset.
• Ability to lead from the front and drive guest experiences.
• Strong skills in events and social programming.

Responsibilities

• Oversee daily operations and the overall guest experience.
• Lead, develop and hold the team to high standards.
• Be hands-on across hostel and reception operations.
• Drive events, activities and the social atmosphere.
• Build guest relationships and manage service recovery.
• Manage rosters, staffing, training and performance.
• Collaborate with housekeeping and reception to maintain standards.
• Monitor guest feedback, reviews and revenue to improve performance.

Skills

Hospitality leadership

Guest engagement

Team leadership

Event management

Operations management

Job description

Wake Up! Bondi Beach is seeking an energetic Hostel General Manager to take ownership of daily operations and guest experience at Bondi Beach, NSW. This hands-on leadership role places you at the heart of the hostel, ensuring high standards and a welcoming environment.

You’ll lead from the front, drive events and the social atmosphere, manage rosters and training, and work closely with housekeeping and reception to deliver an unbeatable beachfront experience for guests.