Hospitality Venue Manager

Mamasaan Bondi; Sydney; On-site; AUD 80,000 - 105,000; Full time

Job summary

Mamasaan Bondi in Sydney is seeking a hands-on Restaurant Manager to run the floor across bar and dining, ensuring premium service and smooth daily operations during peak shifts.

You will build rosters in Square to hit wage-cost targets, manage stock and supplier relationships, and lead a high-performing team while upholding licensing, safety, and guest-experience standards. The role is full-time, 5 days including Friday to Sunday, reporting to the directors.

Qualifications

• NSW RSA certificate is essential.
• Food Safety Supervisor certificate required or willing to obtain within 30 days.

Responsibilities

• Run day-to-day service across bar and dining, leading from the floor on our busiest shifts.
• Build and manage rosters in Square to hit wage-cost targets set by the directors.
• Control stock ordering and supplier relationships, keeping beverage and food COGS on target.
• Deliver a weekly KPI report to the directors: sales, wage %, COGS %, reviews.
• Lead, train and develop a high-performing team.
• Ensure liquor licensing, food safety and WHS compliance are always met.
• Own the guest experience: handle complaints, lift review scores and keep service consistent.
• Coordinate live music, events, functions and bottomless lunches.
• Train and develop the front-of-house team and implement promotions and marketing.
• Maintain premium service and presentation standards.

Education

NSW RSA

Food Safety Supervisor certificate

Job description

Mamasaan is Bondi’s Moulin Rouge-meets-1920s-Shanghai cocktail bar and Japanese-Taiwanese kitchen: live music, bottomless weekend lunches and a 4.6 rating from 1,000+ reviews.

We’re looking for a hands-on Restaurant Manager to run the floor and keep the venue firing.

Key responsibilities

• Run day-to-day service across bar and dining, leading from the floor on our busiest shifts
• Build and manage rosters in Square to hit wage-cost targets set by the directors
• Control stock ordering and supplier relationships, keeping beverage and food COGS on target
• Deliver a weekly KPI report to the directors: sales, wage %, COGS %, reviews
• Leading, training and developing a high-performing team
• Make sure liquor licensing, food safety and WHS compliance are always met
• Own the guest experience: handle complaints, lift review scores and keep service consistent
• Coordinate live music, events, functions and bottomless lunches
• Train and develop the front-of-house team and implementing promotions and marketing
• Maintaining premium service and presentation standards

About you

• Minimum 12+ months' experience in a Restaurant Manager role
• Strong financial and operational management experience
• Current NSW RSA (essential); Food Safety Supervisor certificate (or willing to obtain within 30 days)
• Strong cocktail and beverage knowledge
• Confidence with rostering, wage control and stock systems (Square and OpenTable experience a plus)
• Calm under pressure, and a leader people want to work for
• Excellent communication and organisational skills

The role: Full-time, 5 days including Friday to Sunday and evenings. Reports to the directors.

NOTE

Overseas candidates are not eligible to apply!

Onshore visa candidates are eligible, if you have a valid work visa for Australia that requires a sponsorship transfer.