Hospitality Tech Support & Client Experience Coordinator

The Save Group Pty Ltd; City of Brisbane; On-site; AUD 39,000 - 52,000; Part time

Job summary

Social Booth in Australia is seeking a Client Experience & Technical Support Coordinator to be the digital first-responder and backend wrangler. You’ll manage inboxes, monitor booths remotely, and step in when tech issues arise—delivering friendly, reliable service.

Work involves learning our booth monitoring software, troubleshooting, updating fault logs, coordinating with events teams, and occasional onsite venue visits. Queensland-based applicants preferred.

Qualifications

• Experience with computers and quick to learn new software.
• Intermediate level computer and technical skills.
• Great written and verbal communication for email/chat.
• Experience in admin, events, hospitality or tech support.
• Queensland-based and able to work onsite when needed.
• Willing to learn coding/HTML; not mandatory but ideal.

Responsibilities

• Respond to client messages and emails with warmth and professionalism.
• Learn and manage booth monitoring software and backend systems.
• Troubleshoot technical issues or elevate as needed.
• Learn and maintain software and hardware requirements for on-the-go fixes.
• Keep fault logs and event documentation updated.
• Coordinate with events and ops teams before and during activations.
• Use digital tools to support backend admin and logistics.
• Visit venues to resolve technical or hardware issues when required.
• Assist with booth installs and learn the technical side of setup.

Skills

Tech-savvy

Customer service

Communication

Problem solving

Tools

Booth monitoring software

Backend systems

Job description

Social Booth in Australia is seeking a Client Experience & Technical Support Coordinator to be the digital first-responder and backend wrangler. You’ll manage inboxes, monitor booths remotely, and step in when tech issues arise—delivering friendly, reliable service.

Work involves learning our booth monitoring software, troubleshooting, updating fault logs, coordinating with events teams, and occasional onsite venue visits. Queensland-based applicants preferred.