Client-Facing Hospitality Tech Support Specialist

Cse Global

New South Wales

On-site

AUD 70,000 - 90,000

Full time

4 days ago

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Job summary

SevenRooms is seeking a Technical Support Representative for in-store roles in Australia. You will work with hospitality operators worldwide, troubleshooting issues, teaching product functionality, and strategizing to maximize customers’ ROI.

This role emphasizes strong communication, technical literacy, and thoughtful problem solving across email, phone, and chat. You’ll master the SevenRooms platform, document resolutions, and prioritize high-impact issues while collaborating with a fast-paced

Qualifications

1+ years of experience in a high-impact, customer-facing support or strategic account role (B2B, SaaS or hospitality).
Comfort with multiple channels: email, phone and chat.
Interest in hospitality tech and solving problems with platform knowledge.

Responsibilities

Support customers via Email, Phone and Chat with prompt, empathetic responses.
Provide strategic, prescriptive solutions to help customers maximize ROI on the platform.
Master the SevenRooms platform and understand client needs across contexts.
Document resolutions and actions to ensure clear records across interactions.
Prioritize requests based on customer impact and urgency.
Use internal tools to log, track and pull data for day-to-day operations.