Client Experience & Technical Support Lead

Social Booth; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Social Booth in Sydney is seeking a Client Experience & Technical Support Coordinator to be the first line of contact for clients and to keep photobooths running smoothly.

You will visit venues, perform on-site servicing, monitor booth status remotely, log faults, and coordinate with events and operations to ensure reliable service. A hands-on, people-focused problem-solver who can learn our software and hardware will thrive.

Qualifications

• Experience in admin, events, hospitality or tech support.
• Able to travel to client venues and onsite deployments.
• Comfort with computers and willingness to learn new software quickly.
• Good communication via email and chat.

Responsibilities

• Respond to client messages and emails with warmth and professionalism.
• Visit venues, clean booths and apply technical solutions.
• Learn and manage booth monitoring software and backend systems.
• Troubleshoot technical issues or escalate as needed.
• Maintain fault logs and event documentation.
• Coordinate with events and ops team during activations.
• Support backend admin and logistics with digital tools.
• Assist with booth installs and learn tech setup.

Skills

Customer service

Technical troubleshooting

Communication skills

On-site support

Problem solving

Tools

Booth monitoring software

Backend systems

HTML basics

Job description

Social Booth in Sydney is seeking a Client Experience & Technical Support Coordinator to be the first line of contact for clients and to keep photobooths running smoothly.

You will visit venues, perform on-site servicing, monitor booth status remotely, log faults, and coordinate with events and operations to ensure reliable service. A hands-on, people-focused problem-solver who can learn our software and hardware will thrive.