Hospitality Tech Support & Onboarding Specialist

Doshii; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

CommBank benefits

Professional growth opportunities

Job summary

Doshii, Sydney-based hospitality tech, is seeking a Customer Support Specialist. You’ll help venues onboard, connect POS, ordering apps and delivery platforms, and provide responsive support across email, phone and chat.

You’ll work with product, engineering and operations teams to resolve issues, document workflows and improve the customer experience. The role offers a flexible hybrid schedule and opportunities for growth within a dynamic startup backed by CommBank.

Qualifications

• Strong communication and problem-solving skills.
• Experience delivering exceptional customer support across written and phone-based channels.
• Ability to investigate issues methodically and communicate clearly with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced environment with changing priorities.
• Collaborative mindset and willingness to work cross-functionally with product and engineering teams.
• Experience using platforms such as Hubspot is highly regarded.
• Passion for hospitality, technology and improving customer experiences.
• Curiosity and desire to continuously learn new systems and workflows.
• Rotating shifts between 6:30am – 2:30pm, 9:00am – 5:00pm and 12:30pm – 8:30pm.
• Monday to Friday plus a rotating weekend roster, with a maximum of 5 days per week.
• Flexible hybrid work environment.
• During your initial onboarding period, you will primarily work standard business hours while learning the platform and support processes

Responsibilities

• Record, triage and respond to support requests across email, phone and chat platforms
• Assist with onboarding venues onto the Doshii platform, including building and mapping menus
• Support merchants connecting POS systems, ordering apps and delivery platforms
• Investigate and troubleshoot operational and connectivity issues across integrated partners
• Coordinate with external technology partners where required to support merchant outcomes
• Respond to and help resolve Level 1 and Level 2 incidents
• Escalate complex technical issues to engineering and product teams where required
• Update and maintain technical documentation and help centre content
• Perform basic functional testing and validation of platform workflows
• Collaborate with internal teams to improve customer experience and operational processes
• Support customers through a fast-moving and evolving hospitality technology environment

Skills

Customer support

Communication

Problem solving

Cross-functional collaboration

Hospitality tech

Workflow learning

Shift flexibility

Tools

HubSpot

Job description

Doshii, Sydney-based hospitality tech, is seeking a Customer Support Specialist. You’ll help venues onboard, connect POS, ordering apps and delivery platforms, and provide responsive support across email, phone and chat.

You’ll work with product, engineering and operations teams to resolve issues, document workflows and improve the customer experience. The role offers a flexible hybrid schedule and opportunities for growth within a dynamic startup backed by CommBank.