Client Experience & Technical Support Coordinator

The Save Group Pty Ltd; City of Brisbane; On-site; AUD 39,000 - 52,000; Part time

Job summary

Social Booth in Australia is seeking a Client Experience & Technical Support Coordinator to be the digital first-responder and backend wrangler. You’ll manage inboxes, monitor booths remotely, and step in when tech issues arise—delivering friendly, reliable service.

Work involves learning our booth monitoring software, troubleshooting, updating fault logs, coordinating with events teams, and occasional onsite venue visits. Queensland-based applicants preferred.

Qualifications

• Experience with computers and quick to learn new software.
• Intermediate level computer and technical skills.
• Great written and verbal communication for email/chat.
• Experience in admin, events, hospitality or tech support.
• Queensland-based and able to work onsite when needed.
• Willing to learn coding/HTML; not mandatory but ideal.

Responsibilities

• Respond to client messages and emails with warmth and professionalism.
• Learn and manage booth monitoring software and backend systems.
• Troubleshoot technical issues or elevate as needed.
• Learn and maintain software and hardware requirements for on-the-go fixes.
• Keep fault logs and event documentation updated.
• Coordinate with events and ops teams before and during activations.
• Use digital tools to support backend admin and logistics.
• Visit venues to resolve technical or hardware issues when required.
• Assist with booth installs and learn the technical side of setup.

Skills

Tech-savvy

Customer service

Communication

Problem solving

Tools

Booth monitoring software

Backend systems

Job description

Client Experience & Technical Support Coordinator

We're Social Booth – Australia's most memorable photobooth experience.

But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

We're looking for another person to join our growing team of technical support coordinators.

Your Role

You'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving - all while delivering a level of service that feels human, friendly, and reliable.

What You'll Do

• Respond to client messages and emails with warmth and professionalism
• Learn and manage our booth monitoring software and backend systems
• Troubleshoot technical issues or elevate as needed
• To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
• Keep fault logs and event documentation updated
• Coordinate with our events and ops team before and during activations
• Use digital tools to support backend admin and logistics
• Visit venues to resolve technical or hardware issues (when required)
• Assist with booth installs and learn the technical side of setup

Required Availability

Monday 9AM to 11AM.

Tuesday from 2PM to 10PM

Wednesday from 2PM to 10PM

Every Friday either from 12PM to 8PM or 5PM to 1AM (alternating shifts each week)

Every Saturday12PM to 8PM or 5PM to 1AM (alternating shifts each week)

We'd Love to Hear from You If You…

Are confident with computers and pick up new software quickly

Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems

Are a great communicator, especially over email and chat

Enjoy problem-solving and staying cool under pressure

Have experience in admin, events, hospitality or tech support

Are Queensland-based and able to work onsite when needed

Love a mix of solo work and collaborative team energy

Have experience with any kind of coding, software development or html (not necessary but ideal)

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Technical Support Coordinator?
• How much notice are you required to give your current employer?
• What's your expected hourly rate?
• How many years of experience do you have in the Hospitality Service Industry?
• Do you have customer service experience?
• Do you own or have regular access to a car?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Do you have Technical Troubleshooting experience?
• Are you available to travel for this role when required?

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