Client Experience & Technical Support Coordinator

Social Booth; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Social Booth in Sydney is seeking a Client Experience & Technical Support Coordinator to be the first line of contact for clients and to keep photobooths running smoothly.

You will visit venues, perform on-site servicing, monitor booth status remotely, log faults, and coordinate with events and operations to ensure reliable service. A hands-on, people-focused problem-solver who can learn our software and hardware will thrive.

Qualifications

• Experience in admin, events, hospitality or tech support.
• Able to travel to client venues and onsite deployments.
• Comfort with computers and willingness to learn new software quickly.
• Good communication via email and chat.

Responsibilities

• Respond to client messages and emails with warmth and professionalism.
• Visit venues, clean booths and apply technical solutions.
• Learn and manage booth monitoring software and backend systems.
• Troubleshoot technical issues or escalate as needed.
• Maintain fault logs and event documentation.
• Coordinate with events and ops team during activations.
• Support backend admin and logistics with digital tools.
• Assist with booth installs and learn tech setup.

Skills

Customer service

Technical troubleshooting

Communication skills

On-site support

Problem solving

Tools

Booth monitoring software

Backend systems

HTML basics

Job description

Client Experience & Technical Support Coordinator

Surry-Hills or Similar | Full time | 5 days per week available
Working at office and on location.

We're Social Booth – Australia's most memorable photobooth experience.
But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

We're looking for another person to join our growing team of technical support coordinators.

Your Role

You’ll be our first-responder and backend wrangler. You'll manage inboxes, visit client locations, upkeep photobooths for tech and cleaning, monitor booths remotely, and jump in when tech issues need solving - all while delivering a level of service that feels human, friendly, and reliable.

What You’ll Do

• Respond to client messages and emails with warmth and professionalism
• Visit venues, clean booths and apply technical solutions.
• Learn and manage our booth monitoring software and backend systems
• Troubleshoot technical issues or elevate as needed
• To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
• Keep fault logs and event documentation updated
• Coordinate with our events and ops team before and during activations
• Use digital tools to support backend admin and logistics
• Visit venues to resolve technical or hardware issues (when required)
• Assist with booth installs and learn the technical side of setup

Required Availability

• Surry-Hills or Similar or Full-time, five 8-hour shifts a week. Tuesday and Saturday off every week.
  Monday: 2pm to 10pm
  Tuesday: off
  Wednesday: 8am to 4pm
  Thursday: 8am to 4pm
  Friday: alternates week to week
  Week 1: 5pm to 1am
  Week 2: 8am to 4pm
  Saturday: off
  Sunday: 2pm to 10pm
  Fridays rotate with another member of the team, so you will do a Friday night one week and a Friday day shift the next.
  The 8am starts are for checking and rebooting booths across Sydney before venues open. You are the team's first line on reboots and tech checks.
  The whole tech team meets online every Wednesday at 2:30pm.

We'd Love to Hear From You If You…

• Are confident with computers and pick up new software quickly
• Are a people person.
• Happy getting your hands dirty and going out to venues & interacting with customers.

• Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems
• Understand basic computer programming/coding language
• Are confident with AI
• Are a great communicator, especially over email and chat
• Enjoy problem-solving and staying cool under pressure
• Have experience in admin, events, hospitality or tech support
• Are Melbourne-based and able to work onsite when needed
• Love a mix of solo work and collaborative team energy
• Have experience with any kind of coding, software development or html (not necessary but ideal)