Hospitality Operations Leader — Multi‑Unit Hotel & Venue

Heritage Hotel; Rockhampton Regional; On-site; AUD 77,000 - 94,000; Full time

Job summary

The Heritage Hotel in Rockhampton is seeking an experienced Hotel Operations Manager to oversee the day-to-day operations of our busy hospitality venue. This hands-on leadership role requires strong organisational skills and the ability to manage accommodation, food and beverage, gaming, functions and entertainment.

You will lead and develop staff, ensure regulatory compliance with Queensland liquor licensing and safety standards, monitor budgets and performance, and drive service quality and

Qualifications

• Proven leadership in hotel or hospitality operations
• Strong staff development and performance management
• Experience with budgeting, stock management and rostering
• Knowledge of Queensland hospitality regulations and compliance
• Excellent organisational and multitasking abilities
• Proactive and solutions-focused
• Willingness to work evenings, weekends and public holidays
• Current RSA, RSG and RMLV certifications, or ability to obtain them

Responsibilities

• Oversee daily hotel operations across accommodation, bar, restaurant, gaming and entertainment.
• Manage and support staff across departments, including recruitment, training and rostering.
• Coordinate bookings, guest services, and events.
• Monitor budgets, revenue, expenditure and financial performance.
• Ensure compliance with liquor licensing, gaming, WHS and food safety regulations.
• Maintain high guest service standards and handle inquiries and complaints.
• Coordinate with suppliers and service providers to maintain operations.
• Develop procedures to improve service, productivity and profitability.
• Assist with marketing initiatives and business development.
• Report to senior management on performance and improvements.

Skills

Leadership

Staff management

Budgeting

Regulatory knowledge

Guest service

Education

RSA, RSG, RMLV certifications

Job description

The Heritage Hotel in Rockhampton is seeking an experienced Hotel Operations Manager to oversee the day-to-day operations of our busy hospitality venue. This hands-on leadership role requires strong organisational skills and the ability to manage accommodation, food and beverage, gaming, functions and entertainment.

You will lead and develop staff, ensure regulatory compliance with Queensland liquor licensing and safety standards, monitor budgets and performance, and drive service quality and