Duty Manager: Lead Service, Inspire Team & Guests

AVC Operations Pty Limited; Yarrawonga; On-site; AUD 58,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Leadership development

Job summary

AVC Operations Pty Limited in Yarrawonga is seeking an experienced Duty Manager to lead shifts across Terminus Hotel and Criterion Hotel. You will supervise front-line teams, ensure exceptional guest service, and uphold venue standards.

This hands-on leadership role requires strong communication, resilience under pressure, and flexibility to work evenings, weekends, and public holidays. Victorian RSA and gaming qualifications are preferred or obtainable.

Qualifications

• Experience as a Duty Manager or hospitality supervisor.
• Victorian RSA and gaming qualifications preferred, or willingness to obtain them.
• Strong communication skills and confidence leading busy services.
• Hands-on, practical approach with passion for hospitality.
• Available to work evenings, weekends and public holidays.
• Ability to stay calm and make sound decisions under pressure.

Responsibilities

• Lead shifts across bar, restaurant and gaming operations.
• Coach and develop team members.
• Deliver friendly, attentive service and resolve guest concerns.
• Open and close the venue independently.
• Manage cash handling, reconciliation and end-of-day reporting.
• Maintain liquor licensing, responsible service, safety and venue standards.
• Support daily operations and keep venue presentable.

Skills

Leadership

Communication

People management

Hospitality knowledge

Job description

AVC Operations Pty Limited in Yarrawonga is seeking an experienced Duty Manager to lead shifts across Terminus Hotel and Criterion Hotel. You will supervise front-line teams, ensure exceptional guest service, and uphold venue standards.

This hands-on leadership role requires strong communication, resilience under pressure, and flexibility to work evenings, weekends, and public holidays. Victorian RSA and gaming qualifications are preferred or obtainable.