Homestay Crisis Support & Tenancy Case Manager

Tradewind Australia Pty; Cairns Regional; On-site; AUD 58,000 - 82,000; Full time

Job summary

Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program in Cairns. You will provide end-to-end support to clients from intake to exit, focusing on overcoming barriers to housing and establishing stable tenancies.

You will work across an outreach-based Homestay program, supporting clients to build skills, confidence and connections, aiming for greater independence and housing stability.

Qualifications

• Police Check is required.
• A current Queensland driver's licence is required.
• Certificate III in Community Services or a related qualification is required.
• Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations.

Responsibilities

• Provide end-to-end support from intake through exit within the Homestay program.
• Support clients who are homeless or at risk of homelessness.
• Help clients secure, establish and maintain stable tenancies.
• Identify barriers affecting housing stability.
• Provide practical tenancy rights information and guidance.
• Apply understanding of Queensland tenancy legislation to support clients with accurate tenancy advice.
• Assist clients to understand their tenancy agreements and responsibilities.
• Develop and review individualised case management plans.
• Provide advocacy, information and referrals to housing and community services.
• Support budgeting, goal setting and development of independent living skills.
• Connect clients with services addressing broader needs impacting housing stability.
• Monitor client progress and respond to changing risks.
• Maintain accurate case notes and homelessness service databases.
• Collaborate with housing providers and community services.

Education

Certificate III in Community Services or related qualification

Job description

Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program in Cairns. You will provide end-to-end support to clients from intake to exit, focusing on overcoming barriers to housing and establishing stable tenancies.

You will work across an outreach-based Homestay program, supporting clients to build skills, confidence and connections, aiming for greater independence and housing stability.