Crisis Support Worker: Housing & Advocacy (Casual)

Tradewind Australia Pty; Rockhampton Regional; On-site; AUD 58,000 - 82,000; Part time

Benefits offered by this job

Casual loading penalty rates

Flexible shift options including day,

sleepover shifts

Meaningful work supporting vulnerable

team environment within an established

Job summary

Tradewind Australia is partnering with a community-based homelessness service in Rockhampton to recruit compassionate Crisis Support Workers for a men's accommodation program. Casual/Locum shifts available with immediate start.

As a Crisis Support Worker you will provide end-to-end client support from intake to exit, focusing on housing outcomes, safety and advocacy for clients with complex needs. This role blends frontline support with case management.

Qualifications

• Essential: Certificate III in Community Services or related field.
• Experience working with vulnerable populations, including homelessness or mental health.
• Strong case management and advocacy skills.
• Ability to engage clients with empathy, respect and professionalism.
• Resilience and confidence working in crisis or complex environments.
• Availability for shift work (including sleepovers and weekends).
• Must be available to work through November & December.
• Desirable: experience in crisis accommodation or residential programs.
• Desirable: understanding of trauma-informed and strengths-based practice.
• Desirable: knowledge of local housing and support service systems.

Responsibilities

• Provide holistic, client-centred support from intake through to exit.
• Deliver case management focused on housing outcomes and independence.
• Conduct needs and risk assessments, including safety planning.
• Support clients to access stable accommodation and relevant services.
• Advocate on behalf of clients with housing providers and external services.
• Build strong relationships with stakeholders and referral networks.
• Maintain accurate and timely case notes and documentation.
• Assist with day-to-day operations of the accommodation service as required.

Skills

Empathy

Case management

Advocacy

Resilience

Shift work

Nov/Dec availability

Education

Certificate III in Community Services or related field

Job description

Tradewind Australia is partnering with a community-based homelessness service in Rockhampton to recruit compassionate Crisis Support Workers for a men's accommodation program. Casual/Locum shifts available with immediate start.

As a Crisis Support Worker you will provide end-to-end client support from intake to exit, focusing on housing outcomes, safety and advocacy for clients with complex needs. This role blends frontline support with case management.