Homeowner Journey Coordinator

Reeljobs Pty; Geelong; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Oliver Hume's ReGen Living in Waurn Ponds is seeking a proven Customer Service Professional to join the team as Homeowner Journey Coordinator. You will be the primary contact for purchasers after contracts, guiding them through settlement and move-in, ensuring confidence and community fit.

Responsibilities include guiding construction progress with homeowners and agents, coordinating home handover, maintenance with builders, and coordinating New Home Introduction meetings while handling general

Qualifications

• Experience in land lease communities or related real estate operations is desirable.
• Strong communication and customer-care mindset is essential.
• Ability to coordinate across sales, construction and community teams.
• Proficiency with Microsoft Office and DocuSign (or similar).
• CRM experience (Salesforce preferred) and willingness to learn new platforms.

Responsibilities

• Guide purchasers through the construction of their new home and settling into the community.
• Liaise with homeowners and agents regarding progress and timelines.
• Coordinate home maintenance with builders and resolve issues.
• Coordinate New Home Introduction Meetings for onboarding.
• Handle general administration tasks.

Skills

Customer service

Communication

Empathy

CRM experience

Salesforce

Microsoft Office

DocuSign

Cross-functional coordination

Technology adoption

Tools

Salesforce

DocuSign

Microsoft Office

Job description

• Be instrumental in Oliver Hume’s Flagship Residential Land Lease Communities project at Waurn Ponds!
• Be part of an innovative, purpose driven community brand
• Work closely with sales, construction and community teams
• Enjoy a varied, people centred role with strong ownership

About Oliver Hume

Oliver Hume is one of Australia’s largest and most reputable Real Estate Services Group.

Over our 70 years of operation, we have grown to cover most of Australia’s national property centres including Victoria, South Australia, Queensland and New South Wales.

Over the last two years we have sold over 8,369 properties and have a development pipeline of over $1.5 billion.

Oliver Hume Property Funds (OHPF) is the Funds Management division of Oliver Hume. OHPF acquires and develops residential property, on behalf of our investor clients. Over the last decade we have generated an outstanding track record of delivering quality residential living projects including land subdivisions, apartments and townhouse developments.

ReGen Living - Residential Land Lease Communities

ReGen Living is Oliver Hume’s flagship Residential Land Lease Community. Located in Waurn Ponds, this masterplanned 55+ living community will set a new standard amongst the competitive set.

We currently have an opportunity for a proven Customer Service Professional to join the team and help bring this amazing community to life.

The Homeowner Journey Coordinator is the primary point of contact for purchasers after they have signed their contracts and are preparing for settlement. In this role, you will guide residents through the final stages of their journey, ensuring they feel confident, informed and supported as they get ready to move into their new home and become part of the community.

Your duties and responsibilities will include:

• Customer Service & Communication - Guide purchasers through the construction of their new home and the key steps involved in establishing life within the community.
• Settlement & Home Handover - Liaise with homeowners and agents regarding progress and timelines
• Home Maintenance Coordination - Work with builders to record and resolve home maintenance issues
• Community Onboarding - Coordinate New Home Introduction Meetings
• General Administration

What Does Success Look Like?

The ReGen Living team share a collective goal to deliver communities that our homeowners are proud to live in.

To join this team the successful candidate will have:

• Experience in land lease communities (desirable), new home builds, real estate, property, customer service or community operations
• Strong communication, empathy and customer‑care mindset
• Ability to coordinate across sales, construction and community teams
• Microsoft Office skills + experience with DocuSign (or similar)
• CRM experience (Salesforce preferred)
• Willingness to learn new technology platforms

This is more than just a support role—it’s an opportunity to develop your career within an environment that values growth and excellence. If you meet our requirements we would love to hear from you.