Home Performance Coach: Elevate Quality & Outcomes

Youi Insurance; City of Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Skin checks

Flu jabs

Wellbeing sessions

Gym discounts

Youi insurance

Performance incentives every 6 months

22 days annual leave

Paid training from Day 1

Job summary

Youi Insurance seeks a Home Performance Consultant to partner with a national network of builders, restoration providers and repair partners. You will deliver exceptional customer outcomes by coaching, collaborating, and driving quality, regulatory compliance and commercially sustainable repair outcomes.

You will identify opportunities, review performance data, develop improvement plans, and manage costs while aligning with internal stakeholders to improve customer satisfaction and business

Responsibilities

• Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.
• Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.
• Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.
• Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.
• Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

Skills

Coaching

Relationship mgmt

Data analysis

Stakeholder engagement

Job description

Youi Insurance seeks a Home Performance Consultant to partner with a national network of builders, restoration providers and repair partners. You will deliver exceptional customer outcomes by coaching, collaborating, and driving quality, regulatory compliance and commercially sustainable repair outcomes.

You will identify opportunities, review performance data, develop improvement plans, and manage costs while aligning with internal stakeholders to improve customer satisfaction and business